Senior Technical Support Engineer

ENSO Recruitment; Belfast City District; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Discretionary bonus

Pension

Ongoing learning and support

Job summary

Enso Recruitment partners with an internationally operating technology business seeking a Senior Technical Support Engineer to join their Belfast team and deliver end-user support in a fast-paced environment.

You’ll act as a senior escalation point for complex incidents, own tickets in ServiceNow, mentor junior staff, and collaborate with cross-functional IT teams to improve support workflows while maintaining exceptional user experience on Windows, macOS and Office 365 platforms.

Qualifications

• Experience in technical desktop support in fast-moving environments.
• Proficient with SCCM, Active Directory, Windows 10/11, macOS and Office 365.
• Experience with market data platforms such as Bloomberg, LSEG, or ICE.
• Familiar with AV and collaboration tools like Cisco, Webex, MS Teams.
• Familiar with MFA solutions such as Okta and networking basics (TCP/IP, DNS).
• Experience ITSM and ServiceNow.
• Strong communicator and calm under pressure.
• Salary up to £50k per year.

Responsibilities

• Lead advanced troubleshooting of complex software, hardware, market data, telephony, and system issues, ensuring timely resolution of priority incidents.
• Act as the senior escalation point within the support function, driving adherence to major incident processes and ensuring critical issues receive immediate action
• Deliver confident, professional interactions with end users at all levels, including trading floor environments
• Work closely with cross-functional IT teams to resolve complex challenges and improve support workflows
• Mentor and support junior team members, promoting knowledge sharing and consistent service standards
• Lead diagnostic activities for hardware failures and provide expert guidance on maintenance and preventative actions
• Ensure all incidents and updates are fully captured in ServiceNow, owning tickets from start to resolution

Skills

Technical desktop support

Calm under pressure

Strong communication

Problem-solving

Tools

SCCM

Active Directory

Windows 10/11

macOS

Office 365

Bloomberg

LSEG

ICE

Cisco

Webex

MS Teams

MFA Okta

TCP/IP

DNS

ServiceNow

Job description

Enso Recruitment are delighted to be partnering with an internationally operating technology business with a significant presence across global markets.

They are now on the lookout for a Senior Technical Support Engineer to join their Belfast team and play a key role in delivering exceptional end user support across a fast-paced, high-stakes environment.

The Opportunity

This is a senior, hands-on technical support role where no two days are the same. You’ll act as a key escalation point for high-complexity incidents, lead by example in onsite delivery, and contribute to continuous improvement across end user services.

It’s a role that demands strong technical judgement, composure under pressure, and a genuine commitment to service excellence.

Key Responsibilities

• Lead advanced troubleshooting of complex software, hardware, market data, telephony, and system issues, ensuring timely resolution of priority incidents
• Act as the senior escalation point within the support function, driving adherence to major incident processes and ensuring critical issues receive immediate and appropriate action
• Deliver confident, professional interactions with end users at all levels, including trading floor environments
• Work closely with cross-functional IT teams to resolve complex challenges and improve support workflows
• Mentor and support junior team members, promoting knowledge sharing and consistent service standards
• Lead diagnostic activities for hardware failures and provide expert guidance on maintenance and preventative actions
• Ensure all incidents and updates are fully and accurately captured in ServiceNow, taking ownership of assigned tickets from start to resolution

About You

• A strong background in technical desktop support, with experience working in demanding, fast-moving environments
• Confident working with SCCM, Active Directory, Windows 10/11, macOS, and Office 365
• Hands-on experience with market data platforms such as Bloomberg, LSEG, or ICE
• Comfortable supporting AV and collaboration tools including Cisco, Webex, and MS Teams
• Familiarity with MFA solutions such as Okta and a solid grasp of networking fundamentals including TCP/IP and DNS
• Experience working within ITSM frameworks and using tools such as ServiceNow
• A natural problem solver who stays calm under pressure and can manage competing priorities without dropping the ball
• A strong communicator who takes pride in delivering a great experience for end users at every level
• Salary: Up to £50k
• Discretionary bonus
• Pension
• Ongoing learning and support