Senior Technical Success Manager - Cloud Security (Remote UK)

Owen Thomas B Corp; Greater London; Hybrid; GBP 70.000 - 110.000; Vollzeit

Benefits dieser Stelle

Health plans

Paid time off

Parental leave

Retirement options

Education reimbursement

In-office perks

Zusammenfassung

Zscaler, a leader in cloud security, is seeking a Senior Technical Success Manager for remote UK delivery. You will guide customers through the adoption of Zscaler’s Zero Trust platform, acting as the post-sales advisor and coordinating cross-functional teams to ensure value realization.

Ideal candidates bring 5+ years in customer-facing roles, strong cloud and security knowledge, and excellent communication. The role offers a hybrid setup and requires UK work eligibility.

Qualifikationen

• AI and ML basics with application to optimize outcomes.
• 5+ years in customer-facing roles such as Customer Success or Technical Account Management.
• 5+ years working with cloud architectures, web security, networking, or infrastructure solutions.
• Excellent communication and presentation skills.
• Ability to analyze customer data and tailor adoption and risk strategies.

Aufgaben

• Develop and maintain relationships with key customer contacts and operational teams.
• Provide technical guidance and best practices for integration strategies.
• Lead and coordinate resolution of complex technical escalations.
• Analyze customer data to identify adoption opportunities and risks.
• Create knowledge resources and playbooks to enhance team effectiveness.

Kenntnisse

Customer-facing experience

AI/ML basics

Cloud architectures

Communication skills

Data analysis

Tools

SD-WAN

MPLS

SWG

DLP

VPNs

CASB

Jobbeschreibung

Zscaler, a leader in cloud security, is seeking a Senior Technical Success Manager for remote UK delivery. You will guide customers through the adoption of Zscaler’s Zero Trust platform, acting as the post-sales advisor and coordinating cross-functional teams to ensure value realization.

Ideal candidates bring 5+ years in customer-facing roles, strong cloud and security knowledge, and excellent communication. The role offers a hybrid setup and requires UK work eligibility.