Senior Technical Specification and Support Manager

Assa Abloy; Coventry; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Learning & development

Incentive scheme

Holiday Flex

Cycle to Work

Company pension

Discount portal

Recognition scheme

Wellbeing program

Job summary

ASSA ABLOY UK is seeking a Senior Technical Specification and Support Manager to act as the organisation's senior technical authority across electronic access control systems. You will lead complex solution design, training, and aftersales support across the UK & Ireland, driving technical capability within internal teams and partner networks.

In this role you will own and validate high‑risk projects, manage escalations, and mentor colleagues, ensuring robust, scalable, and compliant access

Qualifications

• Experience with electronic access control and security systems.
• Strong system design and troubleshooting skills.
• Knowledge of networking, IP systems and cybersecurity.
• Experience in technical assistance, escalation management, and mentoring.
• Familiarity with enterprise access control platforms, compliance standards and validation/testing.

Responsibilities

• Act as the technical authority for electronic access control systems.
• Lead design and validation of complex access control solutions and integrations.
• Own and enhance technical competency through training and knowledge transfer.
• Provide 2nd line technical assistance and manage escalations.
• Interface between product, engineering, support and field for continuous improvement.

Skills

Electronic access control

System design

Troubleshooting

Networking/IP/cybersecurity

Training & mentoring

Job description

Can you bring your technical skills to our Technical and Product department? Join our team based in UK and enjoy a Collaborative culture that empowers you to build a career you can be proud of.

What you would do as our Senior Technical Specification and Support Manager

As our Senior Technical Specification and Support Manager, you will act as the organisation's senior technical authority across electronic access control systems. This role is focused on technical leadership, system design, training, and aftersales support ensuring robust, scalable, and compliant solutions across the UK & Ireland. You will lead complex solution design, support delivery and escalation functions, and drive technical capability across internal teams and partner networks.

• Act as the technical authority for electronic access control systems, ensuring best-practice design, deployment, and assistance.
• Lead the design and validation of complex access control solutions, including integrations and high-risk or strategic projects.
• Own and enhance the technical competency of the organisation and partners through structured training and knowledge transfer.
• Provide 2nd line technical assistance and escalation management, ensuring high service quality and rapid resolution of complex issues.
• Act as a critical interface between product, engineering, support, and the field, contributing to continuous improvement and innovation.

The skills and experience you need

We are looking for someone who:

• Has strong experience with electronic access control and security systems.
• Is skilled in system design, troubleshooting, and integrated solutions.
• Has good knowledge of networking, IP systems, cybersecurity, and integrations.
• Is experienced in technical assistance, escalation management, training, and mentoring.
• Has familiarity with enterprise access control platforms, compliance standards, and product testing/validation.

What we offer

We're passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us - here's what we have to offer:

• Learning and career development opportunities, whether it's online learning, management training or enhancing your skills.
• A competitive salary and incentive scheme.
• Holiday Flex
• Cycle 2 Work
• Attractive company pension
• Discount portal
• Recognition scheme
• Wellbeing program... to name just a few!

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

To make sure your personal data is safe, we don't look at any applications sent by email or post.

Let's create a safer and more open world - together!

To find out more about us, visit www.assaabloy.com

About us

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.

As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities.

Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.