Senior Technical Services Engineer（LED）

Unilumin; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

Unilumin in the United Kingdom seeks a Service Team Lead to manage the UK service operations. You will act as the main contact for service requests and report to HQ, coordinating on-site surveys and engineer allocation from in-house and third-party resources.

The role requires 3+ years in AV, after-sales and project management experience, plus a technical degree and a UK driving licence. Fluency in English is essential.

Qualifications

• 3 years of experience in a technical role in the AV industry.
• Proven after-sales management experience.
• Proven project management experience.
• Higher education qualification in a technical subject.
• UK driving licence.
• Fluent English, written and spoken.

Responsibilities

• Create and review annual plan for service team operations.
• Oversee UK service team operations; primary contact for service requests & HQ reporting.
• Coordinate scheduling for on-site surveys and service visits; allocate engineers.
• Coordinate with sales to prepare quotations for installations and service.
• Liaise with commercial and sales to plan upcoming project service needs.
• Keep stock room and repair centre orderly; order supplies as needed.
• Maintain records of RMAs and smooth operation of the repair team.
• Inform customers of planned service visits and status updates.
• Maintain database of service records and tickets.
• Create and coordinate regular training sessions for external partners.
• Recruit and train additional service team members when required.
• Maintain good relations with 3rd party resources.

Skills

After-sales management

Project management

On-site LED install experience

Education

Technical degree

Job description

• Create and review annual plan for service team operations
• Overall responsibility for the effective operation of the UK service team, act as primary point of contact for customer’s service requests and reporting back to HQ
• Coordinate scheduling for on-site survey & service visits and allocate engineering teams from both in-house and 3rd party resources
• Coordinate with sales team to create quotations for installation & service activity
• Liaise with commercial and sales teams to identify upcoming project requirements and plan service team resources accordingly
• Keep the stock room and repair centre in an orderly state and order supplies accordingly to ensure smooth-running of service team
• Maintain accurate records of RMA processes and ensure smooth running of the repair team
• Liaise with customers to inform them of planned service visits and advise on status of ongoing & completed tasks
• Maintain the database of service records and tickets
• Create and coordinate regular training sessions for external partners
• Recruit and train additional service team members when required
• Manage and maintain good relations with 3rd party resources

Qualifications:

• 3 years experience in a technical role in AV industry (on-site LED install experience would be an advantage)
• Successful candidates will be able to demonstrate after-sales management experience
• Successful candidates will be able to demonstrate project management experience
• Higher education qualification in a technical subject
• UK Driving license
• Fully fluent English language skills, written and verbal