Senior Technical Services Engineer

dnata Catering UK; Hounslow; On-site; GBP 35,000 - 60,000; Full time

Job summary

A leading food and beverage company is seeking a Technical Services team member on a 6-month contract. You will manage IT infrastructure and third-party providers, ensuring technology systems align with business needs. Ideal candidates should have strong knowledge of Microsoft and Google technologies, excellent problem-solving abilities, and a team-oriented approach. This position requires flexibility to travel on short notice.

Qualifications

• Knowledge of Microsoft technologies including Office 365, EntraID, Teams, Windows, Azure & Intune.
• Knowledge of Google technologies such as Admin console and Chrome OS.
• Good analytical and problem-solving skills.

Responsibilities

• Manage relationships and performance of third party technology providers.
• Manage end user device provisioning and support.
• Manage application deployment and support.
• Manage network device and software provisioning.

Skills

Knowledge of Microsoft technologies (Office 365, EntraID, Teams, Windows, Azure & Intune)

Knowledge of Google technologies (Admin console and Chrome OS)

Knowledge of Apple deployment using Apple Business Manager

Knowledge and experience of printer hardware and software

Experience in IT Networking and hardware configuration

Understanding of ITIL framework

Service desk processes experience

Analytical and problem-solving skills

Organisational skills

Prioritisation skills

Team-playing mentality

Job description

Overview

dnata Catering UK is looking to add structure to its Technical Services team as we embark on a period of significant change, enhancing existing systems and rolling out new systems to improve technology posture. This role is on a fixed term contract for 6 months.

What’s the purpose of role:

• Align resources to business priorities, managing end user devices, printers, infrastructure, networks and security.
• Engage with third party support and infrastructure technology providers.
• Measure supplier performance and ensure they meet contractual obligations.
• Drive adoption of technologies provided by Emirates Group, e.g. Modern Workplace, CSOC, Azure Cloud, ITSM portal.
• Assist with an MSP contract renewal including transformation projects around network and servers.
• Ensure business systems transformation projects are suitably supported with infrastructure, device and security requirements.

Who you’ll deal with

Internal: Senior Management; HR; Finance; Commercial; Billing; Procurement; Operations; Production; Purchasing; Fleet; Supply Chain; Inflight Retail; Bond; Customer Services; Airline Stores; Maintenance.

What you’ll be doing

• Managing relationships and performance of third party technology providers.
• Managing end user device provisioning and support.
• Managing application deployment and support.
• Managing network device and software provisioning and support.
• Managing print device and software configuration and support.
• Managing end user device build processes, scripts and configuration.
• Managing infrastructure and datacentre configuration and support.
• Managing migration away from legacy AD to group AAD.
• Management of Intune and MDM solutions including application packaging.
• Managing implementation of group cyber security standard products.
• Ensuring internal and customer projects are suitably supported with infrastructure, device and security requirements.

This list is not exhaustive; accountabilities may vary depending on locality or role complexity and may include any other duties considered reasonable by the line manager.

What you’ll have

• Knowledge and experience of Microsoft technologies including Office 365, EntraID, Teams, Windows, Azure & Intune.
• Knowledge of Google technologies such as Admin console and Chrome OS.
• Knowledge of Apple deployment using Apple Business Manager.
• Knowledge and experience of printer hardware, software, and configuration.
• Knowledge and experience of IT Networking and hardware configuration.
• Understanding and experience practicing the ITIL framework.
• Understanding service desk processes, incident and request management, change management and problem management.
• Excellent analytical and problem-solving skills.
• Excellent organisational skills.
• Understanding of complex information and requirements.
• Good prioritisation skills and be flexible enough to adapt plans.
• A good team-playing mentality.
• International experience an advantage.
• Self-developing to reach target goals set.

Able to travel to locations at short notice.

Employment type

• Contract

Job function

• Information Technology

Industries

• Food and Beverage Services and Airlines and Aviation