Senior Technical Service Engineer - RESS (UK)

EcoFlow; Birmingham; On-site; GBP 35,000 - 50,000; Full time

Job summary

EcoFlow is seeking a Field After-Sales Support Engineer to provide remote and on-site technical support for residential energy storage products across the United Kingdom. You will troubleshoot issues, collect field data, and feed findings back to HQ.

The role requires a minimum of 2 years in technical support, a bachelor’s degree in a technical discipline, willingness to travel, and strong English skills; Chinese proficiency is a plus. Travel within the UK will be required.

Qualifications

• Bachelor’s degree preferred in Electronic Engineering, Automation, or another relevant technical discipline.
• A minimum of 2 years of experience in technical support, technical service, or field after-sales service.
• Willingness to travel within the UK as required for on-site technical support.
• Fluent written and spoken English; Chinese language proficiency is a strong plus.
• Experience in residential energy storage, solar PV, inverters, batteries, or related renewable energy technologies is preferred.

Responsibilities

• Provide remote and on-site after-sales technical support for residential energy storage products across the UK, troubleshooting and resolving customer technical issues.
• Collect and consolidate product and quality issues reported from the field, and elevate relevant findings to headquarters teams for further analysis and resolution.
• Maintain localized FAQs and on-site operation guidelines, and implement repair and technical manuals provided by headquarters.
• Deliver new product and technical training to local channel partners and installers.
• Collaborate closely with local sales teams to manage urgent after-sales issues and customer complaints, ensuring smooth project delivery and a positive customer experience.

Skills

English proficiency

Willingness to travel

Education

Bachelor’s degree preferred in Electronics/Automation or related

Job description

Responsibilities

• Provide remote and on-site after-sales technical support for residential energy storage products across the UK, troubleshooting and resolving customer technical issues.
• Collect and consolidate product and quality issues reported from the field, and elevate relevant findings to headquarters teams for further analysis and resolution.
• Maintain localized FAQs and on-site operation guidelines, and implement repair and technical manuals provided by headquarters.
• Deliver new product and technical training to local channel partners and installers.
• Collaborate closely with local sales teams to manage urgent after-sales issues and customer complaints, ensuring smooth project delivery and a positive customer experience.

Qualifications

• Bachelor’s degree preferred；Background in Electronic Engineering, Automation, or another relevant technical discipline is preferred.
• A minimum of 2 years of experience in technical support, technical service, or field after-sales service.
• Willingness to travel within the UK as required for on-site technical support.
• Fluent written and spoken English; Chinese language proficiency is a strong plus.
• Experience in residential energy storage, solar PV, inverters, batteries, or related renewable energy technologies is preferred.