Senior Technical Programme Manager - Telecoms (Hybrid)

Page Personnel; England; Hybrid; GBP 111,000 - 166,000; Full time

Benefits offered by this job

Hybrid work in Somerset

Initial 3-month contract

Job summary

Page Personnel is seeking a Technical Programme Manager with Telecommunications experience to join its senior team in a hybrid role based in Somerset. You will lead technical programme delivery, map processes, and analyse cost-to-serve and customer outcomes while coordinating multiple stakeholders.

The role requires hands-on delivery, strong analytical skills, and excellent communication. Expect a 3-month initial contract with a daily rate outside IR35 for senior professionals.

Qualifications

• Hands-on experience delivering technical programmes.
• Expertise in process mapping and customer journey mapping.
• Experience reducing cost to serve and handling contact volumes/failure demand.
• Strong analytical capability and data-driven decision making.
• Proven ability to coordinate multiple stakeholders.
• Proficient with project management tools and methodologies.
• Proactive in identifying risks and mitigating them.
• Excellent organisational and problem-solving skills.

Responsibilities

• Map processes and assess current-state to identify improvements.
• Analyze cost-to-serve and contact volumes to drive efficiency.
• Improve customer outcomes and end-to-end experience.
• Identify opportunities and deliver solutions across streams.
• Track progress and ensure timely delivery across work streams.
• Coordinate with cross-functional teams on goals and requirements.
• Identify risks and implement mitigation to stay on track.
• Communicate updates to stakeholders and keep transparency.
• Ensure proper allocation of resources to objectives.
• Facilitate meetings/workshops to drive collaboration.
• Monitor budgets and align spending with plans.
• Maintain detailed project documentation and reporting.

Skills

Technical programme delivery

Process mapping

Customer journey mapping

Cost to serve

Stakeholder management

Data analysis

Cross-functional collaboration

Risk mitigation

Budget tracking

Communication skills

Tools

PM tools

Job description

Page Personnel is seeking a Technical Programme Manager with Telecommunications experience to join its senior team in a hybrid role based in Somerset. You will lead technical programme delivery, map processes, and analyse cost-to-serve and customer outcomes while coordinating multiple stakeholders.

The role requires hands-on delivery, strong analytical skills, and excellent communication. Expect a 3-month initial contract with a daily rate outside IR35 for senior professionals.