Senior Technical Household Claims Specialist

Acorn Group; Liverpool; Hybrid; GBP 40,000 - 45,000; Full time

Benefits offered by this job

35 days holiday

Mental health support

Hybrid working

Flexible benefits

Job summary

Acorn Insurance in Liverpool is recruiting a Household Technical Claims Handler to own complex property claims, using specialist knowledge to validate and resolve claims with sound indemnity control.

The role requires technical judgment, strong communication with customers, suppliers and internal teams, and guidance on complex cases to strengthen the Household Claims function.

Hybrid working, salary £40,000-£45,000 DOE with up to 10% annual bonus and generous benefits.

Qualifications

• Technical handling of complex household property claims.
• Sound judgement on liability, quantum, repair scope and reserves.
• Clear communicator and customer advocate.
• Familiar with FCA regulations and vulnerability handling.

Responsibilities

• Manage a portfolio of complex high-value household claims.
• Assess policy cover, causation, damage evidence, repair estimates.
• Act as technical referral point and escalate when needed.
• Challenge loss adjusters and suppliers for proportionate solutions.
• Maintain reserves and identify indemnity and fraud risks.
• Communicate clearly with customers through to resolution.
• Coach colleagues to strengthen technical capability.

Skills

Technical claims handling

Policy interpretation

Indemnity control

Stakeholder communication

Building knowledge

Education

CII qualification

Building/Surveying qualification

Loss adjusting qualification

Job description

Acorn Insurance in Liverpool is recruiting a Household Technical Claims Handler to own complex property claims, using specialist knowledge to validate and resolve claims with sound indemnity control.

The role requires technical judgment, strong communication with customers, suppliers and internal teams, and guidance on complex cases to strengthen the Household Claims function.

Hybrid working, salary £40,000-£45,000 DOE with up to 10% annual bonus and generous benefits.