Proactive Technical PI Claims Handler (Hybrid)

The Acorn Group; Liverpool; Hybrid; GBP 35,000 - 55,000; Full time

Benefits offered by this job

35 days holiday

Mental health support

Counselling services

Hybrid working

Flexible benefits

Salary on demand

Job summary

Acorn Insurance is seeking a Technical Claims Handler to proactively manage a portfolio of technically complex and high-value PI claims. You will guide less experienced colleagues, participate in training, and support strategic technical initiatives.

The role is based in Liverpool with hybrid working across sites, and offers standard 37.5-hour weeks from 9am to 5:30pm. You will need prior Personal Injury claims experience and a proactive, ownership-driven approach.

Qualifications

• Personal Injury claims handling experience.
• Knowledge of CPR and Pre-Action Protocols.
• Ability to use own initiative and take ownership.
• Excellent team player and self-motivated.

Responsibilities

• Manage own PI claims portfolio with proactive diary management and meet KPIs/SLAs.
• Handle claims within defined authority and refer those exceeding authority.
• Review reserves promptly and mitigate leakage and spend.
• Drive settlements at earliest opportunity to protect value.
• Support training for less experienced handlers and assist with audits.
• Contribute to technical strategies and wider business results.

Skills

Personal Injury claims handling

Initiative

Self-motivated

Team player

CPR & Pre-Action Protocols

Job description

Acorn Insurance is seeking a Technical Claims Handler to proactively manage a portfolio of technically complex and high-value PI claims. You will guide less experienced colleagues, participate in training, and support strategic technical initiatives.

The role is based in Liverpool with hybrid working across sites, and offers standard 37.5-hour weeks from 9am to 5:30pm. You will need prior Personal Injury claims experience and a proactive, ownership-driven approach.