Senior Household Technical Claims Lead (Remote)

The Acorn Group

Liverpool

Hybrid

GBP 60,000 - 65,000

Full time

14 days+

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

35 days’ holiday

Hybrid working options

Mental health support (24/7)

Job summary

The Acorn Group is seeking a Technical Claims Manager to lead the Household Claims team remotely with occasional travel to Liverpool offices. You will provide technical leadership, develop policies, and guide complex claims to fair, cost-effective outcomes while focusing on customer experience.

We expect extensive experience in household property claims, strong coaching skills, and an ability to influence across Claims, Underwriting, Pricing and Compliance.

Qualifications

Proven technical authority in household property claims.
Experience with complex, high-value or specialist claims.
Knowledge of policy coverage, causation, repair methods and settlements.

Responsibilities

Act as principal technical authority for Household Claims.
Establish and maintain technical policies and standards.
Provide direction on complex or high-value claims.
Lead technical reviews and audits; support major losses and vulnerable customers.
Coach Desktop Loss Adjusters and senior claims staff.
Collaborate with Claims, Underwriting, Pricing and Risk teams.

Skills

Technical leadership

Claims management

Stakeholder management

Coaching and development

Education

CII qualification (Cert CII / Dip CII)

Building/surveying/loss-adjusting qualification

Continuing professional development

Tools

Claims systems

Audit tools

Job description

We expect extensive experience in household property claims, strong coaching skills, and an ability to influence across Claims, Underwriting, Pricing and Compliance.

Get your free, confidential resume review.

or drag and drop your file here.