Senior Technical Delivery Officer Revs and Bens

Brighton and Hove City Council; Brighton; Híbrido; GBP 36.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Disability Confident employer scheme

Descripción de la vacante

Brighton and Hove City Council is hiring a Senior Technical Delivery Officer to support critical Revenues, Benefits and Welfare systems across the city. This hands-on role combines technical delivery, system upgrades, data analysis and improvements to ensure secure, reliable services for residents.

You'll work with ICT, service teams and suppliers, developing documentation and contributing to digital transformation while meeting governance and security requirements.

Formación

• Experience with Revenues, Benefits or Welfare systems advantageous.
• Public sector or local government experience preferred.
• Experience with data management, interfaces and system integration.
• Familiarity with SQL and reporting tools is required.
• Knowledge of digital transformation and service improvement programmes.

Responsabilidades

• Administer and support multi-user Revenues, Benefits and Welfare systems.
• Lead incidents, upgrades and changes with suppliers.
• Analyse data for BI, reporting and statutory reporting.
• Champion information governance and data protection.
• Contribute to digital transformation and service improvement projects.
• Provide technical guidance to colleagues and stakeholders.

Conocimientos

Analytical skills

Problem solving

Stakeholder management

Communication

Agile / project delivery

Coaching

Customer-focused

Herramientas

SQL

Reporting tools

SharePoint administration

Microsoft 365

Civica / NEC experience

Descripción del empleo

Senior Technical Delivery Officer Revs and Bens

Do you enjoy solving complex technical problems and improving services through technology?

Are you motivated by keeping critical public services running securely, reliably and efficiently?

Can you build strong relationships with colleagues, suppliers and stakeholders to deliver systems that support income collection, benefits administration and welfare services for residents across the city?

Our Welfare, Revenues and Benefits Technical Delivery Team (WRBTECH) supports some of the council's most critical services, ensuring the systems that underpin revenues collection, benefits administration, welfare support and debt recovery remain secure, reliable and effective. We are seeking a skilled and motivated Senior Technical Delivery Officer to join the team on an initial 12-month fixed-term basis.

This is a hands‑on technical role offering the opportunity to play a key part in supporting essential services used by thousands of residents while contributing to system improvements, digital transformation and legislative change.

Fixed term: 12 months

Interviews: 17 November 2026 (TBC)

About the Role

This is an exciting opportunity to work at the intersection of technology, service delivery and business improvement.

You will support, develop and enhance systems that enable the delivery of Council Tax, Business Rates, Housing Benefits, Council Tax Reduction, Local Discretionary Social Funds, welfare support and debt recovery services.

Working closely with service teams, ICT colleagues and external suppliers, you will:

Administer and support business‑critical Revenues, Benefits and Welfare systems used daily by frontline services.

Act as a technical lead for complex incidents, system issues, service requests and data queries.

Manage and support system upgrades, releases, testing, change control and implementation activities to ensure service continuity.

Lead or contribute to projects delivering new technologies, legislative changes, digital transformation initiatives and service improvements.

Analyse system performance, business processes and data to identify opportunities for efficiency, resilience and improved customer outcomes.

Produce, extract and analyse data to support business intelligence, performance management, statutory reporting and operational decision‑making.

Work collaboratively with suppliers and stakeholders to deliver fixes, enhancements and continuous improvement activities.

Ensure compliance with information governance, information security, audit and data protection requirements.

Develop and maintain technical documentation, procedures and knowledge‑sharing resources.

Provide technical advice, guidance and support to colleagues and stakeholders across the organisation.

Develop specialist expertise in allocated systems or service areas, becoming the team's lead adviser in those areas.

Support the development of colleagues and, where required, deputise for the Technical Delivery Manager.

About You

We understand that no candidate will have experience in every area listed below. If you can demonstrate relevant technical skills, problem‑solving ability and a willingness to learn, we encourage you to apply. Full induction and support will be provided, and you'll be joining an experienced and collaborative team who are committed to helping colleagues succeed.

We are looking for:

Experience supporting and administering complex, multi‑user or business‑critical systems.

Strong analytical and problem‑solving skills, including the ability to investigate issues and implement sustainable solutions.

Experience managing incidents, upgrades, system changes and supplier relationships.

Experience working with data, reporting tools and business information to support service delivery and decision‑making.

Strong communication and collaboration skills, with the ability to explain technical concepts to both technical and non‑technical audiences.

Experience coordinating activity across multiple stakeholders, priorities and workstreams.

An understanding of information governance, information security and the secure handling of sensitive data.

A proactive and customer‑focused approach to service improvement and technical delivery.

Essential requirements

Experience in any of the following areas would be advantageous but we encourage applications from candidates with transferable skills who are keen to learn and develop in the role.Revenues, Benefits, Welfare or related business systems, including platforms such as NEC, Civica or similar.Local government or public sector environments.Systems integration, interfaces and data management.SQL, reporting tools, Microsoft 365 technologies or SharePoint administration.Digital transformation, system implementation or service improvement programmes.Project delivery, agile working or continuous improvement methodologies.Coaching, mentoring or supporting the development of colleagues.Balancing technical requirements with business and customer needs while identifying opportunities for innovation and improvement.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Company: Brighton and Hove City Council

Salary: £35,570 to £40,444 a year

Hours: Full-time

Location: Brighton & Hove, BN3 3BQ

Working pattern: Hybrid - 3 days remote

Job type: Contract

Posting date: 2 Nov 2026

Closing date: 8 Nov 2026