Senior Business Development Officer

Bristol City Council; West of England; Hybrid; GBP 41,000 - 43,000; Full time

Benefits offered by this job

Flexible working

LGPS

Generous annual leave

Hybrid working

Job summary

Bristol City Council is seeking a Senior Business Development Officer to drive service improvements in Revenues and Benefits, working with managers, IT colleagues and external partners to deliver better outcomes for residents and businesses. The role involves leading change initiatives, reviewing processes, supporting system development, and producing management information to inform decisions.

A strong focus on data, automation and AI opportunities, plus hybrid working and occasional

Qualifications

• Experience in Revenues and Benefits or similar service environment.
• Ability to analyse information and make evidence-based recommendations.
• Experience supporting service improvements, projects, systems development or change.
• Strong communication and stakeholder engagement skills.
• Excellent organisational skills and ability to manage competing priorities.
• Experience using data and reporting tools to support operational and strategic decisions.
• Interest in automation or AI advantageous.

Responsibilities

• Lead and coordinate service improvement and change initiatives across Revenues and Benefits.
• Review processes and customer journeys to identify opportunities to improve efficiency, accessibility and customer experience.
• Support systems development, testing, implementation and quality assurance activities.
• Produce and analyse management information to support decision-making.
• Work closely with colleagues and stakeholders to develop practical solutions to service challenges.
• Help identify opportunities to maximise the use of technology, automation and emerging digital tools.
• Provide advice and support on legislative, policy and system changes.
• Contribute to projects that deliver tangible benefits for customers, staff and the wider council.

Skills

Data analysis

Stakeholder engagement

Service improvement

Project management

Communication

Organisational skills

Automation awareness

Job description

Job details

Job reference VAC008979 Date posted 21/10/2026 Application closing date 08/11/2026 Location City Hall College Green City Centre Bristol BS1 5TR Salary BG11: £41,177 - £43,149 Package Flexible working and flexi-time, membership of the Local Government Pension scheme, and a generous annual leave allowance Contractual hours 37 Basis Full time Job category/type Administration, Digital and ICT, Project Management, Revenue and Benefits Attachments Job Description.pdf Person Specification.pdf

Help shape the future of Revenues and Benefits

Are you passionate about service improvement, data, systems, digital transformation and delivering better outcomes for customers?

We're looking for a motivated and forward-thinking Senior Business Development Officer to join our Revenues and Benefits Service. This is an exciting opportunity to play a key role in improving services that directly impact thousands of Bristol residents, businesses and customers.

Working with managers, operational teams, IT colleagues and external partners, you will help drive change across a complex and fast-paced service. From leading improvement projects and supporting system developments, to analysing performance data and identifying opportunities for automation and AI, you'll help shape how our service evolves for the future.

About the role

As a Senior Business Development Officer, you will:

• Lead and coordinate service improvement and change initiatives across Revenues and Benefits.
• Review processes and customer journeys to identify opportunities to improve efficiency, accessibility and customer experience.
• Support systems development, testing, implementation and quality assurance activities.
• Produce and analyse management information to support decision-making.
• Work closely with colleagues and stakeholders to develop practical solutions to service challenges.
• Help identify opportunities to maximise the use of technology, automation and emerging digital tools.
• Provide advice and support on legislative, policy and system changes.
• Contribute to projects that deliver tangible benefits for customers, staff and the wider council.

About you

We're looking for someone who enjoys solving problems, improving services and making things happen.

You will have:

• Experience within Revenues, Benefits or a similar service environment.
• The ability to analyse information, identify opportunities and make evidence-based recommendations.
• Experience supporting service improvements, projects, systems development or change activity.
• Strong communication and stakeholder engagement skills.
• Excellent organisational skills with the ability to manage competing priorities.
• Experience using data and reporting tools to support operational and strategic decisions.
• A collaborative approach and a genuine passion for continuous improvement.

Experience of Revenues and Benefits systems, project management, business analysis, service improvement methodologies, automation or artificial intelligence would be advantageous.

This is an opportunity to work at the heart of a service that is continually evolving. You'll be involved in meaningful projects that improve services for customers, support colleagues and help shape the future direction of Revenues and Benefits.

You’ll join a supportive team that values innovation, collaboration and continuous learning, with opportunities to develop your skills and contribute to high-profile service improvements.

We offer hybrid working, with attendance in the office typically required at least once a month and additionally for training, meetings and key service activities.

As this role supports systems and service developments, there may be occasional evening or weekend working during major system upgrades, annual billing and other critical business activities. Flexibility and notice will be provided wherever possible.

Please note that this role is subject to an Basic DBS Check.

Why Bristol City Council?

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high‑profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.

Join us and you’ll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.

We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.

For further information, please refer to the Job Description and Person Specification or alternatively, please contact Catherine Warburton [e-mail]

Bristol City Council are not offering sponsorship for this role.

At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. Appointments will be made on merit.

Thepersonal information section (including your name) you’ll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.