Senior Technical Delivery Officer Revs and Bens

The Methodist Church in Britain; Portslade by Sea; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Pension and leave details

Ongoing learning and professional dev.

Flexible and hybrid working

Lead technical projects

Exposure to diverse technologies

Full induction and support

Wellbeing support

Job summary

Brighton and Hove City Council is seeking a hands-on technical delivery professional to administer critical revenues, benefits and welfare systems. You will lead complex incidents, manage upgrades and data queries, and contribute to digital transformation and service improvements.

The role offers hybrid working, a clear path to become the lead adviser on allocated systems, and full induction with opportunities for professional development in a collaborative team.

Qualifications

• Experience supporting and administering complex, multi-user or business-critical systems.
• Experience managing incidents, upgrades, system changes and supplier relationships.
• Experience working with data, reporting tools and business information.
• Coordinating activity across multiple stakeholders, priorities and workstreams.

Responsibilities

• Administer and support revenue, benefits and welfare systems used daily by frontline services.
• Act as technical lead for incidents, system issues, service requests and data queries.
• Manage upgrades, releases, testing, change control and implementation to maintain service continuity.
• Lead or contribute to projects on new technologies, legislative change, digital transformation and service improvement.
• Analyse system performance, business processes and data to find efficiency, resilience and customer outcome gains.
• Produce, extract and analyse data for business intelligence, performance management, statutory reporting and decisions.
• Work with suppliers and stakeholders on fixes, enhancements and continuous improvement.
• Ensure compliance with information governance, information security and data protection.
• Develop and maintain technical documentation, procedures and knowledge-sharing resources.
• Provide technical advice and guidance to colleagues and stakeholders across the organisation.
• Develop specialist expertise in allocated systems, becoming the team's lead adviser in those areas.
• Support colleague development and deputise for the Technical Delivery Manager.

Skills

Analytical and problem-solving

Strong communication

Information governance & security

Proactive, customer-focused delivery

Tools

SQL

Reporting tools

Microsoft 365

SharePoint administration

Job description

This 12-month fixed-term post sits in the Welfare, Revenues and Benefits Technical Delivery Team at Brighton and Hove City Council, keeping systems for council tax, benefits and debt recovery secure. The work centres on administering critical platforms, leading technical incidents, upgrades and data queries, and delivering projects on new technology and legislative change. Hands-on, with hybrid working where operationally appropriate, the role can grow into lead adviser on allocated systems. Transferable skills are considered, with full induction provided.

What the job involves

• Administer and support business-critical revenues, benefits and welfare systems used daily by frontline services
• Act as technical lead for complex incidents, system issues, service requests and data queries
• Manage and support upgrades, releases, testing, change control and implementation to maintain service continuity
• Lead or contribute to projects on new technologies, legislative change, digital transformation and service improvement
• Analyse system performance, business processes and data to find efficiency, resilience and customer outcome gains
• Produce, extract and analyse data for business intelligence, performance management, statutory reporting and decisions
• Work with suppliers and stakeholders on fixes, enhancements and continuous improvement
• Ensure compliance with information governance, information security, audit and data protection
• Develop and maintain technical documentation, procedures and knowledge-sharing resources
• Provide technical advice and guidance to colleagues and stakeholders across the organisation
• Develop specialist expertise in allocated systems, becoming the team's lead adviser in those areas
• Support colleague development and, where required, deputise for the Technical Delivery Manager

What’s required

Experience

• Supporting and administering complex, multi-user or business-critical systems
• Managing incidents, upgrades, system changes and supplier relationships
• Working with data, reporting tools and business information
• Coordinating activity across multiple stakeholders, priorities and workstreams

Skills & knowledge

• Strong analytical and problem-solving skills, including investigating issues and implementing sustainable solutions
• Strong communication skills, explaining technical concepts to technical and non-technical audiences
• Understanding of information governance, information security and handling sensitive data
• Proactive, customer-focused approach to service improvement and technical delivery

Nice to have

• Revenues, benefits, welfare or related business systems, such as NEC or Civica
• Local government or public sector experience
• Systems integration, interfaces and data management
• SQL, reporting tools, Microsoft 365 or SharePoint administration
• Digital transformation, system implementation or service improvement programmes
• Project delivery, agile working or continuous improvement methodologies
• Coaching, mentoring or supporting colleague development
• Balancing technical requirements with business and customer needs while finding innovation opportunities

What’s offered

• Pension and leave, with details on the council's Why work for us pages
• Ongoing learning and professional development
• Flexible and hybrid working where operationally appropriate
• Opportunities to lead technical projects and contribute to service transformation
• Exposure to a wide range of technologies, stakeholders and business areas
• Full induction and support
• Supportive, collaborative team environment
• Wellbeing support