Benefits Systems and Control Officer

Public Sector Partnership Services Ltd; Horncastle; Híbrido; GBP 35.000 - 52.000; Jornada completa

Descripción de la vacante

Public Sector Partnership Services Ltd. is recruiting a Benefits Systems and Control Officer to support Housing Benefit and Council Tax Support services. You will maintain Revenues and Benefits systems, manage user access, ensure data integrity, and deliver statutorily required reports.

You will work with colleagues, suppliers and partners to upgrade systems, provide technical guidance, and drive continuous improvement while meeting deadlines in a hybrid working environment.

Formación

• Experience in Housing Benefit and Council Tax Support.
• Strong data management and administration experience; proficient IT skills including Microsoft Office.
• Strong analytical and problem-solving abilities with ability to present data and management information.
• Ability to manage competing priorities and meet deadlines.
• Shows initiative, accountability and commitment to continuous improvement.

Responsabilidades

• Support and maintain Revenues and Benefits systems, managing user access and controls, and resolving technical issues.
• Ensure data accuracy and deliver reconciliations, statutory returns, subsidy submissions and performance reporting.
• Support system upgrades, testing and digital transformation.
• Provide technical guidance and training, and work with colleagues, suppliers and partners to support service delivery.

Conocimientos

Housing Benefit

Council Tax Support

Data management

Data analysis

IT skills

Problem solving

Herramientas

Microsoft Office

Descripción del empleo

Are you an experienced local authority benefits professional with strong technical skills and a passion for accuracy, continuous improvement and delivering excellent services to residents? If so, we’d love to hear from you.

This is a key role responsible for supporting and developing our benefits systems, ensuring data integrity, delivering statutory reporting requirements, and providing expert technical advice across the service.

Working closely with colleagues, stakeholders, suppliers and partner organisations, you will help ensure our Housing Benefit and Council Tax Support systems operate effectively, remain compliant with legislation, and continue to evolve to meet changing business requirements.

This is an excellent opportunity for someone with experience in Housing Benefit and Council Tax Support who enjoys problem-solving, working with data and driving service improvement.

Why Join Us

As a Benefit Systems and Control Officer, you'll play a vital role in ensuring our Revenues and Benefits service remains accurate, compliant and efficient. If you're looking for a role where your technical expertise, analytical skills and commitment to excellence can make a genuine difference, this could be your next opportunity.

Working as part of a small specialist team, you'll share knowledge, learn from colleagues and support one another. We value open communication and welcome your ideas and experience to help solve problems, improve services and shape how we work.

What you'll be doing

• Supporting and maintaining Revenues and Benefits systems, managing user access and controls, and resolving technical issues.
• Ensuring data accuracy and delivering reconciliations, statutory returns, subsidy submissions and performance reporting.
• Supporting system upgrades, testing and digital transformation.
• Providing technical guidance and training, and working with colleagues, suppliers and partners to support effective service delivery.

We're looking for someone who

• Has experience in Housing Benefit and Council Tax Support and a good understanding of processes and legislation.
• Has data management and administration experience, along with excellent IT skills, including a good working knowledge of Microsoft Office applications.
• Has strong analytical and problem-solving skills with the ability to interpret and confidently present data and management information.
• Manages competing priorities and consistently meets deadlines.
• Shows initiative, accountability and commitment to continuous improvement.
• Works effectively both independently and as part of a team.

For information about the role please contact Shaun Smith - Change and Performance Manager [e-mail], or Gemma Davies, Deputy Head of Revenues and Benefits [e-mail].

Closing Date: Monday 9th November 2026

Provisional Interview Date: Monday 16th November 2026

This position will be based at our Horncastle office, but there might be occasions where there is a requirement to travel across all three offices.

Hybrid Working may be applicable for this role.

The interview will consist of a combination of questions and assessments designed to evaluate technical knowledge, problem-solving ability, analytical skills and communication effectiveness.