Senior Technical Coordinator

Pertemps; Slough; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

26 days holiday per year

Performance-related pay

Generous Pension Scheme

Health and wellbeing benefits

Cycle to Work

Job summary

Thames Water is seeking a Senior Technical Coordinator to join the Smart Metering Operations Centre (SMOC) team. The role combines data analysis, technical coordination and stakeholder engagement to identify opportunities and resolve challenges, helping turn insights into action.

You'll support the Technical Lead, manage multiple workstreams, and help implement new technologies and ways of working across the business.

Qualifications

• Strong Excel and data manipulation skills.
• Excellent written and verbal communication.
• Collaborative and customer-focused approach with ownership of issues.
• Demonstrable project management experience coordinating multiple pieces of work to tight deadlines.

Responsibilities

• Supporting the SMOC Technical Lead with day-to-day activities to improve operational performance.
• Using data, systems and available tools to identify trends, challenges and opportunities for improvement.
• Supporting the wider SMOC team through departmental change and the implementation of new technologies.
• Triaging inbound technical tickets and ensuring faults are progressed by the appropriate teams within agreed SLAs.
• Working with internal and external stakeholders, sharing findings, progress and key updates.
• Collaborating across the team and wider business to deliver successful outcomes.
• Managing multiple initiatives and workstreams, ensuring work is delivered on time and to a high standard.
• Creating and maintaining clear, accurate reporting to support decision-making and performance.

Skills

Excel

Data analysis

Project management

Stakeholder engagement

Written and verbal communication

Job description

Senior Technical Coordinator

Are you passionate about using data, technology and problem-solving to improve operational performance? Thames Water is looking for a Senior Technical Coordinator to join our Smart Metering Operations Centre (SMOC) team, supporting the Technical Lead to identify opportunities, resolve technical challenges and deliver initiatives that make a real difference.

This is a varied role where you'll combine data analysis, technical coordination and stakeholder engagement, working across multiple priorities and supporting the introduction of new technologies and ways of working. You'll develop a strong understanding of our operational objectives and use your skills to help turn insight into action.

What you'll be doing as our Senior Technical Coordinator:

• Supporting the SMOC Technical Lead with day-to-day activities to improve operational performance.
• Using data, systems and available tools to identify trends, challenges and opportunities for improvement.
• Supporting the wider SMOC team through departmental change and the implementation of new technologies.
• Triaging inbound technical tickets and ensuring faults are progressed by the appropriate teams within agreed SLAs.
• Working with internal and external stakeholders, sharing findings, progress and key updates.
• Collaborating across the team and wider business to deliver successful outcomes.
• Managing multiple initiatives and workstreams, ensuring work is delivered on time and to a high standard.
• Creating and maintaining clear, accurate reporting to support decision-making and performance.

Working collaboratively, solving problems and using data to make informed decisions.

You'll also have:

• Strong Excel and data manipulation skills.
• Excellent written and verbal
• A collaborative and customer-focused approach, with the confidence to take ownership of issues through to resolution.
• Demonstrable project management experience, coordinating and delivering multiple pieces of work to tight deadlines.

Desirable experience

It would be beneficial if you also have:

• 1-2 years' experience within the utilities industry, ideally within a smart metering environment.
• Experience delivering against critical business objectives within a programme or project environment.

Location: Hybrid - Worcester House, Langley SL3 6EY

Hours 36 hours per week

What's in it for you?

• A competitive salary up to £48,000 per annum.
• 26 days holiday per year, increasing to 30 days with length of service. (plus bank holidays)
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for our taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support.