Senior Technical Coordinator

Thames Water Utilities Limited; Langley; Hybrid; GBP 43,000 - 53,000; Full time

Job summary

Thames Water is seeking a Senior Technical Coordinator to join our Smart Metering Operations Centre (SMOC) in Langley. You’ll combine data analysis, technical coordination and stakeholder engagement to identify opportunities and deliver initiatives that improve operational performance.

This hybrid role supports the Technical Lead, develops reporting, and collaborates across teams to drive value and ensure timely delivery of multiple workstreams.

Qualifications

• Experience using data to identify trends, challenges and opportunities.
• Ability to create, maintain and interpret reports.
• Project management experience and ability to coordinate multiple workstreams.

Responsibilities

• Supporting the SMOC Technical Lead with day-to-day activities to improve operational performance.
• Using data, systems and tools to identify trends and opportunities for improvement.
• Supporting the wider SMOC team through change and new technologies.
• Triaging inbound technical tickets and ensuring faults progress within SLAs.
• Collaborating with stakeholders and sharing findings and progress.
• Managing multiple initiatives and ensuring timely delivery.
• Creating clear, accurate reporting to support decisions.

Skills

Data analysis

Technical coordination

Stakeholder engagement

Excel

Data manipulation

Report creation

Project management

Communication skills

Tools

Microsoft Office

Job description

Hybrid - Worcester House, Langley SL3 6EY

Senior Technical Coordinator

Are you passionate about using data, technology and problem-solving to improve operational performance? Thames Water is looking for a Senior Technical Coordinator to join our Smart Metering Operations Centre (SMOC) team, supporting the Technical Lead to identify opportunities, resolve technical challenges and deliver initiatives that make a real difference.

This is a varied role where you’ll combine data analysis, technical coordination and stakeholder engagement, working across multiple priorities and supporting the introduction of new technologies and ways of working. You’ll develop a strong understanding of our operational objectives and use your skills to help turn insight into action.

What you’ll be doing as our Senior Technical Coordinator:

• Supporting the SMOC Technical Lead with day-to-day activities to improve operational performance.
• Using data, systems and available tools to identify trends, challenges and opportunities for improvement.
• Supporting the wider SMOC team through departmental change and the implementation of new technologies.
• Triaging inbound technical tickets and ensuring faults are progressed by the appropriate teams within agreed SLAs.
• Working with internal and external stakeholders, sharing findings, progress and key updates.
• Collaborating across the team and wider business to deliver successful outcomes.
• Managing multiple initiatives and workstreams, ensuring work is delivered on time and to a high standard.
• Creating and maintaining clear, accurate reporting to support decision-making and performance.

What you should bring to the role

• We’re looking for someone who is proactive, organised and comfortable taking ownership. You’ll enjoy communication skills.
• Strong attention to detail and effective time management.
• Confidence using IT systems and Microsoft Office applications.
• Experience creating, maintaining and interpreting reports.
• The ability to manage competing priorities and remain resilient when working to deadlines.

Working collaboratively, solving problems and using data to make informed decisions.

You’ll also have:

• Strong Excel and data manipulation skills.
• A collaborative and customer-focused approach, with the confidence to take ownership of issues through to resolution.
• Demonstrable project management experience, coordinating and delivering multiple pieces of work to tight deadlines.

It would be beneficial if you also have:

• 1-2 years’ experience within the utilities industry, ideally within a smart metering environment.
• Experience delivering against critical business objectives within a programme or project environment.

Location: Hybrid - Worcester House, Langley SL3 6EY

What’s in it for you?

• A competitive salary up to £48,000 per annum.
• 26 days holiday per year, increasing to 30 days with length of service. (plus bank holidays)
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for our taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process . If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support .

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.