Senior Technical Coordinator

Thames Water Ltd; Slough; Hybrid; GBP 43,000 - 53,000; Full time

Benefits offered by this job

Pension scheme

Health & wellbeing benefits

Cycle to Work

Life assurance

Shopping vouchers

Job summary

Thames Water is seeking a Senior Technical Coordinator within the Smart Metering Operations Centre (SMOC). You’ll combine data analysis, technical coordination and stakeholder engagement to deliver initiatives that improve operational performance. Hybrid role based in Slough/Langley with a clear focus on turning insight into action.

You’ll support the Technical Lead, triage technical tickets, create clear reporting and manage multiple workstreams, ensuring timely and high-quality results.

Qualifications

• Proactive, organised and comfortable taking ownership with good communication.
• Strong attention to detail and effective time management.
• Experience using IT systems and producing reports.
• Ability to manage competing priorities and work to deadlines.
• Experience creating, maintaining and interpreting reports.

Responsibilities

• Support the SMOC Technical Lead with day-to-day activities to improve operational performance.
• Use data, systems and tools to identify trends and opportunities for improvement.
• Support the wider SMOC team through change and new technologies.
• Triaging inbound technical tickets and ensuring faults progress within SLAs.
• Collaborate with stakeholders, sharing findings and updates.
• Deliver multiple initiatives on time and to high standards.

Skills

Data analysis

Stakeholder engagement

Problem solving

Time management

Communication skills

Reporting

Tools

Excel

MS Office

Job description

Are you passionate about using data, technology and problem-solving to improve operational performance? Thames Water is looking for a Senior Technical Coordinator to join our Smart Metering Operations Centre (SMOC) team, supporting the Technical Lead to identify opportunities, resolve technical challenges and deliver initiatives that make a real difference.

This is a varied role where you’ll combine data analysis, technical coordination and stakeholder engagement, working across multiple priorities and supporting the introduction of new technologies and ways of working. You’ll develop a strong understanding of our operational objectives and use your skills to help turn insight into action.

What you’ll be doing as our Senior Technical Coordinator:

• Supporting the SMOC Technical Lead with day-to-day activities to improve operational performance.
• Using data, systems and available tools to identify trends, challenges and opportunities for improvement.
• Supporting the wider SMOC team through departmental change and the implementation of new technologies.
• Triaging inbound technical tickets and ensuring faults are progressed by the appropriate teams within agreed SLAs.
• Working with internal and external stakeholders, sharing findings, progress and key updates.
• Collaborating across the team and wider business to deliver successful outcomes.
• Managing multiple initiatives and workstreams, ensuring work is delivered on time and to a high standard.
• Creating and maintaining clear, accurate reporting to support decision-making and performance.

What you should bring to the role

• We’re looking for someone who is proactive, organised and comfortable taking ownership. You’ll enjoy communication skills.
• Strong attention to detail and effective time management.
• Confidence using IT systems and Microsoft Office applications.
• Experience creating, maintaining and interpreting reports.
• The ability to manage competing priorities and remain resilient when working to deadlines.

Working collaboratively, solving problems and using data to make informed decisions.

You’ll also have:

• Strong Excel and data manipulation skills.
• A collaborative and customer-focused approach, with the confidence to take ownership of issues through to resolution.
• Demonstrable project management experience, coordinating and delivering multiple pieces of work to tight deadlines.

It would be beneficial if you also have:

• 1–2 years’ experience within the utilities industry, ideally within a smart metering environment.
• Experience delivering against critical business objectives within a programme or project environment.

Location: Hybrid - Worcester House, Langley SL3 6EY

Hours 36 hours per week

What’s in it for you?

• A competitive salary up to £48,000 per annum.
• 26 days holiday per year, increasing to 30 days with length of service. (plus bank holidays)
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

Proud member of the Disability Confident employer scheme

Company: Thames Water

Salary: £48,000 to £48,000 a year

Hours: Full-time

Location: Slough, SL3 6EY

Job type: Permanent