Senior Technical Consultant - Servicenow

Smartedge Solutions Ltd; Greater London; On-site; GBP 70,000 - 100,000; Full time

Job summary

Smartedge Solutions Ltd. seeks a ServiceNow professional with AI integration expertise to drive complex engagements in the UK. You will provide prescriptive guidance, lead hands-on platform health, and guide customers through technical docs and discussions.

Independent project leadership and collaboration are essential for delivering innovative solutions. You will run customer workshops, ensure documentation quality, and oversee code testing from partners or customers.

Qualifications

• ServiceNow professional services/consulting experience.
• Experience integrating AI into work processes and decision-making.
• ServiceNow certifications in CSA/CAD/CIS.
• Hands-on technical leadership to maintain platform health.
• Independent project leadership and collaboration.
• Guiding customers through technical documentation and requirements.
• Facilitating customer workshops to design future-state processes.
• Oversight and unit testing of code from partners/customers.
• Feedback to product development based on customer experience.
• Regular status reports with utilization, risks and actions.
• Leveraging AI to optimize workflows and inform strategic decisions.
• Articulating AI system design and responsible adoption to stakeholders.

Responsibilities

• Lead analysis and resolution of complex issues.
• Guide customers through technical discussions and docs.
• Oversee unit testing of partner/customer code.
• Provide feedback to product teams from customer engagements.
• Produce regular status reports on engagements and risks.

Skills

ServiceNow

AI integration

CSA/CAD/CIS

Technical leadership

Independent project leadership

Client workshops

Unit testing

Documentation

AI optimization

Tools

ServiceNow

Job description

Your responsibilities

• ServiceNow Professional Services/Consulting experience.
• Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making or problem-solving.
• ServiceNow certifications in aligned workflow (CSA/CAD/CIS).
• Expertise in ServiceNow offerings, providing prescriptive guidance and maintaining platform health through hands‑on technical leadership.
• Creative with comfort running projects independently.
• Experience working collaboratively, driving complex issues through analysis and resolution.
• Guide customers through technical documentation and discussions, driving innovation for consistent delivery and in completing required documentation such as business requirement workbooks for technical aspects of the solution.
• Participate in workshops with customers to assess current processes and establish future-state processes.
• Provide oversight and unit testing of code developed by partner or customer employees.
• Provide feedback to product development to improve the product based on experiences gained with customers.
• Contribute to weekly/bi-weekly status reports across engagements, providing clear visibility of utilisation, risks and actions.
• Independently leverages AI to optimize workflows, tailor customer solutions and inform strategic decisions.

Articulating AI system design, ethical implications and platform use cases clearly, guiding peers and stakeholders in responsible AI adoption