Senior Technical Claims Lead - Hybrid & Strategic Impact

NJR Recruitment; Lancashire; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Hybrid working

Comprehensive benefits package

Job summary

NJR Recruitment has an exciting opportunity for an experienced Technical Claims Lead in Manchester. You will provide strategic technical direction across a diverse portfolio of complex casualty, property, motor and specialty claims, mentoring colleagues and delivering excellent client outcomes.

The role requires significant experience in complex Commercial Insurance claims, strong policy and legal understanding, and proven stakeholder management.

Qualifications

• Significant experience handling complex Commercial Insurance claims across Property, Casualty, Motor and Specialty.
• Strong technical understanding of policy wordings, liability and legal frameworks.
• Excellent negotiation and dispute resolution skills.
• Experience using Acturis and Microsoft Office.
• Ability to interpret claims data and provide commercial insights.
• Strong communication and stakeholder management skills.
• Commercially focused with a proactive, solutions-driven approach.
• Experience mentoring or coaching team members is advantageous.
• Excellent organisational skills with multiple priorities.

Responsibilities

• Lead the handling of high-value and complex claims with technical direction.
• Interpret policy coverage, liability and quantum for clients.
• Develop and implement effective claims strategies, including litigated claims.
• Act as the technical escalation point for complex or contentious claims.
• Build trusted relationships with key clients and insurers.
• Attend client meetings and critical incidents to provide guidance.
• Lead negotiations with insurers, loss adjusters and legal representatives.
• Analyse claims data to identify trends and risks.
• Produce management information and insights for clients and stakeholders.
• Mentor and develop capability across the Claims team.
• Ensure claims comply with FCA regulations and Consumer Duty.
• Collaborate with broking and risk teams for integrated solutions.

Skills

Complex claims management

Negotiation

Stakeholder management

Data interpretation

Mentoring

Communication

Organisation

Commercial awareness

Client relationship building

Tools

Acturis

Microsoft Office

Job description

NJR Recruitment has an exciting opportunity for an experienced Technical Claims Lead in Manchester. You will provide strategic technical direction across a diverse portfolio of complex casualty, property, motor and specialty claims, mentoring colleagues and delivering excellent client outcomes.

The role requires significant experience in complex Commercial Insurance claims, strong policy and legal understanding, and proven stakeholder management.