Senior Commercial Claims Executive — Hybrid Client Leader

Employment Specialists; Chelmsford; Hybrid; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Pension

25 days holiday + option to buy 10

Job summary

Employment Specialists is seeking an experienced Claims Executive to be the primary contact for major corporate clients on all claims-related matters. You will drive proactive risk management, manage complex losses, and oversee the service delivered by Claims Handlers.

The role is hybrid, with on-site client engagement and continued support through complex claims, plus opportunities to lead meetings and influence renewal strategies.

Qualifications

• Detailed knowledge of Commercial Claims.
• Experience managing complex client losses.
• Excellent written and verbal communication.

Responsibilities

• Act as the primary contact for clients on claims-related inquiries.
• Set up and agree claims handling procedures for high-quality service.
• Develop relationships with key clients and stakeholders.
• Collaborate with Claims Adjusters to facilitate processing.
• Negotiate with Insurers and Loss Adjusters on disputed claims.
• Deliver claims data insights to improve risk management.
• Organise and chair Claims Review meetings with Clients, Carriers and suppliers.
• Support Account Executives during renewal cycles.

Skills

Commercial claims

Client-facing

Presentation skills

Risk management

Process improvement

Job description

Employment Specialists is seeking an experienced Claims Executive to be the primary contact for major corporate clients on all claims-related matters. You will drive proactive risk management, manage complex losses, and oversee the service delivered by Claims Handlers.

The role is hybrid, with on-site client engagement and continued support through complex claims, plus opportunities to lead meetings and influence renewal strategies.