Senior Technical Analyst (1st-3rd Line) - Law Firm

JR United Kingdom; London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A leading company in the legal industry is seeking a Senior Technical Analyst who will lead IT support operations across various platforms and technologies. This hybrid role includes mentoring responsibilities and requires extensive experience working in a law firm environment. Successful candidates will demonstrate advanced troubleshooting abilities, technical proficiency with key systems, and a collaborative approach to problem resolution.

Qualifications

• 10 years+ in IT Support, specifically 1st-3rd Line experience.
• Law firm experience is essential.
• Good all-rounder/generalist with exposure to various firm technologies.

Responsibilities

• Provide support from 1st-3rd line as the local team lead.
• Mentors and trains other team members, sharing knowledge.
• Perform detailed problem analysis and document issues related to software or network.

Skills

IT Support

Troubleshooting

O365

Active Directory

Azure

Windows Server

Network protocols

Job description

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Senior Technical Analyst (1st-3rd Line) - Law Firm, london

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Client:

Location:

london, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

27.06.2025

Expiry Date:

11.08.2025

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Job Description:

Job Responsibilities

• This position reports to the Regional IT Manager and provides support from 1st-3rd line. The role would suit a good all-round generalist, who can touch on desktop support, network/infrastructure and assist with projects.
• You will use advanced troubleshooting techniques in order to provide accurate, timely and creative resolutions to user and local office technology-related issues.
• Serve as the local team lead for the office and provides back-up support to the Regional IT Director and/or IT Manager.
• Mentors and trains other team members, actively sharing knowledge and best practices, as needed and assigned
• Actively participates in and occasionally leads (including testing and documentation) software pre-pilots, pilots and roll-outs
• Performs detailed problem analysis and documents issues and resolutions related to software or network situations and works with software and hardware engineers when the issue needs to be escalated

Skills Required

• 10 years+ in IT Support ranging from 1st-3rd Line experience, law firm experience is essential.
• Provide technical support for O365, AD, Azure, Win Server, Intune, iManage, Bighand, Intapp, SCCM/Endpoint, Mobile Devices & Network protocols.
• This would suit someone from a smaller law firm, who is a good all-rounder/generalist and has exposure to all firm technoloiges.

This role offers hybrid working - 1 day WFH.