Senior Technical Analyst (1st-3rd Line) - Law Firm

JR United Kingdom; City Of London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A leading law firm is seeking a Senior Technical Analyst with over 10 years of IT support experience. The role involves providing 1st-3rd line technical support, leading the IT team, and enhancing user experience through effective troubleshooting. The position offers a hybrid working model with one day of remote work per week.

Qualifications

• 10 years+ in IT Support ranging from 1st-3rd Line experience.
• Exposure to law firm technologies is essential.
• Ability to manage and troubleshoot various software and hardware issues.

Responsibilities

• Support from 1st to 3rd line, addressing user and technology-related issues.
• Lead local IT team and mentor junior staff.
• Participate in software pilots and document resolution processes.

Skills

IT Support

Troubleshooting

Mentoring

Network protocols

Tools

O365

Azure

Win Server

Intune

iManage

SCCM/Endpoint

Job description

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Senior Technical Analyst (1st-3rd Line) - Law Firm, london (city of london)

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Client:

Location:

london (city of london), United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

28.06.2025

Expiry Date:

12.08.2025

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Job Description:

Job Responsibilities

• This position reports to the Regional IT Manager and provides support from 1st-3rd line. The role would suit a good all-round generalist, who can touch on desktop support, network/infrastructure and assist with projects.
• You will use advanced troubleshooting techniques in order to provide accurate, timely and creative resolutions to user and local office technology-related issues.
• Serve as the local team lead for the office and provides back-up support to the Regional IT Director and/or IT Manager.
• Mentors and trains other team members, actively sharing knowledge and best practices, as needed and assigned
• Actively participates in and occasionally leads (including testing and documentation) software pre-pilots, pilots and roll-outs
• Performs detailed problem analysis and documents issues and resolutions related to software or network situations and works with software and hardware engineers when the issue needs to be escalated

Skills Required

• 10 years+ in IT Support ranging from 1st-3rd Line experience, law firm experience is essential.
• Provide technical support for O365, AD, Azure, Win Server, Intune, iManage, Bighand, Intapp, SCCM/Endpoint, Mobile Devices & Network protocols.
• This would suit someone from a smaller law firm, who is a good all-rounder/generalist and has exposure to all firm technoloiges.

This role offers hybrid working - 1 day WFH.