Senior Technical Analyst (1st-3rd Line) - Law Firm

ZipRecruiter; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading company in the recruitment sector is seeking an IT Support specialist with over 10 years of experience, particularly suited for law firm environments. The role involves troubleshooting, providing support across various technologies, and leading local team activities. With a focus on mentorship and software implementations, it offers a hybrid working model with one day from home.

Qualifications

• 10 years+ in IT Support, particularly in law firm settings.
• Experience with O365, AD, Azure, Win Server.
• Good all-rounder with exposure to various firm technologies.

Responsibilities

• Provide support from 1st-3rd line and assist with projects.
• Mentor and train team members, sharing knowledge.
• Lead software pre-pilots and document issues effectively.

Skills

IT Support

Troubleshooting

Mentoring

Tools

O365

Azure

Intune

SCCM/Endpoint

Network protocols

Job description

Job Description

Job Responsibilities

• This position reports to the Regional IT Manager and provides support from 1st-3rd line. The role would suit a good all-round generalist, who can touch on desktop support, network/infrastructure and assist with projects.
• You will use advanced troubleshooting techniques in order to provide accurate, timely and creative resolutions to user and local office technology-related issues.
• Serve as the local team lead for the office and provides back-up support to the Regional IT Director and/or IT Manager.
• Mentors and trains other team members, actively sharing knowledge and best practices, as needed and assigned
• Actively participates in and occasionally leads (including testing and documentation) software pre-pilots, pilots and roll-outs
• Performs detailed problem analysis and documents issues and resolutions related to software or network situations and works with software and hardware engineers when the issue needs to be escalated

Skills Required

• 10 years+ in IT Support ranging from 1st-3rd Line experience, law firm experience is essential.
• Provide technical support for O365, AD, Azure, Win Server, Intune, iManage, Bighand, Intapp, SCCM/Endpoint, Mobile Devices & Network protocols.
• This would suit someone from a smaller law firm, who is a good all-rounder/generalist and has exposure to all firm technoloiges.

This role offers hybrid working - 1 day WFH.