Senior Tech Support & Solutions Specialist — Housing Systems

Colchester Borough Council; Colchester; On-site; GBP 35,000 - 41,000; Full time

Job summary

Colchester Borough Council is seeking a Senior Technology Support & Solutions Specialist to administer, support and develop our Core Housing System and other business systems.

You will ensure systems are secure, reliable and compliant, act as escalation point in the Housing Systems Helpdesk for complex issues, and work with colleagues, suppliers and stakeholders to deliver enhancements, upgrades, integrations and digital projects.

Qualifications

• Experience configuring and supporting business-scale systems.
• Strong troubleshooting, analytical and problem-solving skills.
• Experience with data, reporting and system integrations; understanding of security standards.

Responsibilities

• Administering, supporting and continuously improving key business systems, including the Core Housing System.
• Ensuring systems remain secure, reliable and compliant.
• Acting as an escalation point in the Housing Systems Helpdesk for complex system issues and incidents.
• Working with colleagues, suppliers and stakeholders to deliver system enhancements, upgrades, integrations and digital projects.
• Championing digital best practice, data quality and cyber security across supported systems.
• Carrying out regular and scheduled out of hours system tasks to help support systems.
• Ensuring digital application contracts are maintained in an effective and timely manner.

Skills

Troubleshooting

Communication

Data reporting

System integrations

Cyber security

Tools

Core Housing System

Job description

Colchester Borough Council is seeking a Senior Technology Support & Solutions Specialist to administer, support and develop our Core Housing System and other business systems.

You will ensure systems are secure, reliable and compliant, act as escalation point in the Housing Systems Helpdesk for complex issues, and work with colleagues, suppliers and stakeholders to deliver enhancements, upgrades, integrations and digital projects.