Senior Tech Support Engineer — SQL & Integrations

Grey Matter Recruitment; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

10% bonus

Job summary

Grey Matter Recruitment is seeking a customer-facing technical support specialist for a UK SaaS business. You will troubleshoot software issues and assist customers with integrations, data migrations and SQL/XML tasks.

Work with product and engineering teams to resolve real-world problems and deliver excellent service. A 10% bonus is on offer with strong training and progression opportunities.

Qualifications

• Technical support or helpdesk experience required.

Responsibilities

• Troubleshoot software issues and resolve customer problems.
• Assist with data migrations and integrations.
• Collaborate with technical teams on complex issues.

Skills

SQL

XML

Data migrations

Integrations

Troubleshooting

Customer support

Job description

Grey Matter Recruitment is seeking a customer-facing technical support specialist for a UK SaaS business. You will troubleshoot software issues and assist customers with integrations, data migrations and SQL/XML tasks.

Work with product and engineering teams to resolve real-world problems and deliver excellent service. A 10% bonus is on offer with strong training and progression opportunities.