Senior Technical Support Engineer at Operations Management SaaS (French Speaking)

Grey Matter Recruitment; Guildford; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

10% bonus

Job summary

Grey Matter Recruitment in the United Kingdom is seeking a technically minded customer support professional to help resolve software, integrations and data challenges for businesses.

You will troubleshoot issues, work with SQL and XML, and collaborate with technical teams on more complex problems while delivering excellent service.

Qualifications

• Experience in technical support, helpdesk or customer support required.
• Bonus skills include SQL, XML, integrations, and data migration.
• Experience with B2B SaaS or CRM is a plus.

Responsibilities

• Customer-facing technical role that goes well beyond a standard helpdesk.
• Troubleshoot software issues and solve real customer problems.
• Get hands-on with SQL, XML, integrations and data migrations.
• Work alongside technical teams on more complex issues.

Skills

Customer-focused mindset

Problem solving

Communication skills

Technical curiosity

Tools

SQL

XML

CRM software

Data migration

Job description

Kickstart your tech career in technology, solving real customer challenges involving software, integrations, data and technical troubleshooting.

The Company

• Cloud and on-prem software used by businesses worldwide
• Great training, progression and supportive culture
• 10% Bonus

The Role

• Customer-facing technical role that goes well beyond a standard helpdesk
• Troubleshoot software issues and solve real customer problems
• Get hands-on with SQL, XML, integrations and data migrations
• Work alongside technical teams on more complex issues

The Need

• Technical support, helpdesk or customer support experience
• Bonus: SQL, XML, integrations, data migration, B2B SaaS or CRM