Senior Technical Support Engineer at Operations Management SaaS (French Speaking)

Grey Matter Recruitment; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

10% bonus

Job summary

Grey Matter Recruitment is seeking a customer-facing technical support specialist for a UK SaaS business. You will troubleshoot software issues and assist customers with integrations, data migrations and SQL/XML tasks.

Work with product and engineering teams to resolve real-world problems and deliver excellent service. A 10% bonus is on offer with strong training and progression opportunities.

Qualifications

• Technical support or helpdesk experience required.

Responsibilities

• Troubleshoot software issues and resolve customer problems.
• Assist with data migrations and integrations.
• Collaborate with technical teams on complex issues.

Skills

SQL

XML

Data migrations

Integrations

Troubleshooting

Customer support

Job description

Kickstart your tech career in SaaS, solving real customer challenges involving software, integrations, data and technical troubleshooting.

The Company

• Cloud and on-prem software used by businesses worldwide


• Great training, progression and supportive culture


• 10% bonus

The Role

• Customer-facing technical role that goes well beyond a standard helpdesk


• Troubleshoot software issues and solve real customer problems


• Get hands-on with SQL, XML, integrations and data migrations


• Work alongside technical teams on more complex issues

The Need

• Technical support, helpdesk or customer support experience


• Bonus: SQL, XML, integrations, data migration, B2B SaaS or CRM