Senior Team Leader — Customer Success & Operations

Computacenter; Hatfield; On-site; GBP 55,000 - 75,000; Full time

Job summary

Computacenter is seeking an experienced Team Leader to guide a diverse group of Customer Executives and Sales Order Management professionals in delivering exceptional service. You will foster a high-performance culture, drive engagement and coach the team to achieve continuous improvement across customer outcomes.

The role requires a proven people leader with strong coaching, stakeholder management and communication skills, able to develop talent and build strong cross-functional relationships.

Qualifications

• Proven experience leading people in customer-facing or operational roles.
• Strong coaching, mentoring and performance-management skills.
• Ability to handle difficult conversations constructively and professionally.
• Excellent stakeholder management and relationship-building abilities.
• Strong communication and influencing skills.
• Experience driving team engagement and performance improvements.
• Collaborative leadership focused on developing others.
• Experience in service delivery, customer success, operations or managed services.

Responsibilities

• Lead, coach and develop a team of Customer Executives and Sales Order Management professionals.
• Create a high-performance culture focused on customer outcomes, engagement and continuous improvement.
• Drive individual and team performance through objective setting, coaching and development planning.
• Manage employee relations, performance conversations and career development activities.
• Build strong relationships with internal stakeholders across multiple business functions.
• Ensure excellent service delivery and customer experience through effective team management.
• Identify opportunities to improve processes, efficiency and team effectiveness.
• Support organisational growth by developing capability and succession within the team.
• Act as a role model for Computacenter's values and leadership behaviours.

Skills

Leadership

Coaching

Performance management

Stakeholder management

Communication

People development

Team building

Job description

Computacenter is seeking an experienced Team Leader to guide a diverse group of Customer Executives and Sales Order Management professionals in delivering exceptional service. You will foster a high-performance culture, drive engagement and coach the team to achieve continuous improvement across customer outcomes.

The role requires a proven people leader with strong coaching, stakeholder management and communication skills, able to develop talent and build strong cross-functional relationships.