Senior Systems Support Specialist (Clinical Applications)

NHS Jobs; Peterlee; On-site; GBP 42,000 - 56,000; Full time

Job summary

NHS Jobs in the United Kingdom is seeking a Senior Systems Support Specialist (Clinical Applications) to support, administer, develop and configure clinical IT systems, working closely with the team of Senior Systems Support Specialists, Systems Support Analysts and Systems Support Administrators.

The post holder will be responsible for developing and maintaining policies and procedural system documentation, providing proactive user technical support, monitoring systems, and updating system

Responsibilities

• Developing and maintaining policies and procedural system documentation.
• Provision of proactive user technical support, identifying, analysing, recording and resolving users issues and offering appropriate help and guidance.
• Administering and enhancing systems and operations when identified.
• Monitoring the systems using error logs and statistics as required, and take corrective actions.
• Updating and configuring systems in an accurate and timely fashion.
• Maintaining system software, and when required, system hardware.

Job description

Senior Systems Support Specialist (Clinical Applications)

The post holder will report directly to a Systems Manager and work in close association with the team of Senior Systems Support Specialists, Systems Support Analysts and Systems Support Administrators. You will be supporting, administering, developing and configuring clinical IT systems, reviewing requests and incidents and supporting end users on the systems you are assigned to support. Duties will include: Developing and maintaining policies and procedural system documentation Provision of proactive user technical support, identifying, analysing, recording and resolving users issues and offering appropriate help and guidance Administering and enhancing systems and operations when identified Monitoring the systems using error logs and statistics as required, and take corrective actions Updating and configuring systems in an accurate and timely fashion Maintaining system software, and when required, system hardware For further information please refer to the job description where further details can be found.