Head of Supported Housing

Niyaa People; Manchester; On-site; GBP 70,000 - 90,000; Full time

Job summary

Niyaa People is seeking a Head of Supported Housing for Manchester, with responsibility for delivering trauma-informed, high-quality services and leading the growth of the city's supported accommodation provision. The role reports to senior leadership and will shape service quality, safeguarding and partnerships.

The post focuses initially on Manchester, with expansion plans for Liverpool, and requires strong leadership, strategic thinking and a commitment to improving outcomes for residents

Qualifications

• Proven senior management experience within supported housing.
• Strong knowledge of housing legislation, safeguarding and regulatory requirements.
• Experience managing managers and complex services.
• Ability to engage commissioners and local authorities.

Responsibilities

• Provide leadership and oversight across supported housing services.
• Lead and develop the Manchester service with future Liverpool expansion.
• Coach and support service management teams to deliver outcomes.
• Maintain safeguarding, risk, support planning and compliance frameworks.
• Develop relationships with local authorities, commissioners and partners.
• Drive service improvement, performance management and contractual delivery.
• Support mobilisation and growth of new supported accommodation services.
• Champion trauma-informed, strengths-based approaches.
• Contribute to organisational strategy, growth and social impact objectives.
• Ensure residents' voices inform service development.

Skills

Senior leadership

Strategic planning

Performance management

Leadership

Partnership management

Trauma-informed

Safeguarding

Housing legislation

Job description

We are recruiting on behalf of an established and growing housing provider for a newly createdHead of Supported Housingrole, leading specialist supported accommodation services for women affected by domestic abuse.

This is a senior leadership opportunity for an experienced supported housing professional who is passionate about delivering high-quality, trauma-informed services and improving outcomes for people facing homelessness and multiple disadvantage.

Reporting at senior level, you will provide strategic and operational leadership across supported housing services, initially focusing on the organisation's Manchester provision, with responsibility for supporting the future growth of its Liverpool service.

You will directly manage the Supported Housing Manager and have accountability for service quality, safeguarding, performance, compliance, partnerships and continuous improvement.

Key Responsibilities of a Head of Supported Housing:

• Provide strong leadership and operational oversight across supported housing services.
• Lead and develop the Manchester service, with future oversight of Liverpool as it expands.
• Manage, coach and support service management teams to deliver excellent outcomes.
• Maintain robust safeguarding, risk, support planning and compliance frameworks.
• Develop effective relationships with local authorities, commissioners and partner organisations.
• Drive service improvement, performance management and contractual delivery.
• Support the mobilisation and growth of new supported accommodation services.
• Champion trauma-informed, strengths-based and psychologically informed approaches.
• Contribute to organisational strategy, growth and social impact objectives.
• Ensure residents' voices and lived experience inform service development.

About You:

You will be an experienced senior manager within supported housing, ideally with a background supporting women affected by domestic abuse, homelessness or multiple disadvantage.

You will bring:

• Proven senior management experience within supported housing.
• Strong knowledge of housing legislation, safeguarding, risk and regulatory requirements.
• Experience managing managers and complex services.
• Strong partnership-working skills with commissioners, local authorities and external agencies.
• Experience of trauma-informed and strengths-based approaches.
• Excellent leadership, communication and performance management skills.
• A strategic, solutions-focused approach with the ability to operate in a fast-paced environment.
• A genuine commitment to improving outcomes for residents.