Senior Support Workers Required Nationwide

Cpl Group; Manchester; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Permanent full-time employment

36-48 contracted hours per week

Competitive pay £15 per hour

Paid annual leave

Pension contributions

Free in-house DMI training

Free mandatory training

Ongoing learning and development

Career progression

Supportive environment

Job summary

Cpl Group is seeking experienced Senior Support Workers to join complex care services across England. These hands-on roles combine direct support with shift leadership, working in 3:1, 4:1 and 5:1 staffing environments to deliver person-centred care and safeguard procedures.

You will lead shifts, support colleagues, implement PBS strategies, manage incidents, and ensure care plans and risk assessments are followed.

Qualifications

• Significant experience supporting individuals with complex needs and behaviours that challenge.
• Experience in high-acuity care packages operating at 3:1, 4:1 or 5:1 staffing levels.
• Strong understanding of behavioural management and PBS.
• Experience managing incidents involving aggression and escalation.
• Demonstrable experience using effective de-escalation techniques.
• Experience implementing risk assessments and behavioural support plans.
• Experience mentoring or supervising other care staff.
• Good knowledge of safeguarding, DoLS and least restrictive practice.

Responsibilities

• Provide high-quality, person-centred support in line with individual care plans.
• Act as a senior member of the team, guiding Support Workers during shifts.
• Coordinate staff within 3:1, 4:1 and 5:1 care arrangements.
• Identify early signs of escalation and apply preventative strategies.
• Lead staff during incidents involving aggression or high risk behaviours.
• Promote de-escalation techniques and least restrictive practices.
• Ensure any authorised physical intervention is carried out safely.
• Monitor practice and challenge unsafe or inconsistent approaches.
• Support post-incident reviews and learning opportunities.
• Complete and oversee incident reports, observations and records.
• Assist with induction, mentoring and development of new staff.
• Escalate concerns to management and relevant professionals.
• Promote dignity, independence, and inclusion for all individuals.

Skills

Complex needs experience

Behaviour management

Positive Behaviour Support

De-escalation techniques

Incident management

Leadership

Safeguarding knowledge

DoLS knowledge

Job description

Job Title: Senior Support Worker

Location: Various locations across England

Job Type: Permanent, Full-Time

Hours: 36-48 hours per week

Salary: £15 per hour

About the Role

We are recruiting experienced Senior Support Workers to join complex care services across England. These positions involve supporting individuals with complex needs within high-acuity care packages operating at 3:1, 4:1 and 5:1 staffing levels.

This is a hands-on role combining direct support with shift leadership responsibilities. You will play a key role in ensuring care plans, risk assessments, Positive Behaviour Support (PBS) strategies, safeguarding procedures, and behavioural support plans are implemented consistently while providing guidance and support to colleagues during shifts.

The successful candidate will have extensive experience supporting individuals with behaviours that challenge and be confident in managing behavioural escalation, de-escalation strategies, and physical intervention where authorised and required.

Key Responsibilities

• Provide high-quality, person-centred support in line with individual care plans.
• Act as a senior member of the team, providing guidance and support to Support Workers during shifts.
• Assist with the effective coordination of staff working within 3:1, 4:1 and 5:1 care arrangements.
• Identify early warning signs of behavioural escalation and implement preventative strategies.
• Lead and support staff during incidents involving aggression, self-injury, absconding, property damage, or other high-risk situations.
• Promote de-escalation techniques and least restrictive practices at all times.
• Ensure any authorised physical intervention is carried out safely and in accordance with care plans, risk assessments, and organisational policies.
• Monitor staff practice and challenge unsafe or inconsistent approaches.
• Support post-incident reviews, debriefs, and learning opportunities.
• Complete and oversee accurate incident reports, behavioural observations, and daily records.
• Assist with the induction, mentoring, and development of new team members.
• Escalate significant concerns or changes in presentation to management and relevant professionals.
• Promote dignity, independence, choice, and inclusion for all individuals supported.

Essential Requirements

• Significant experience supporting individuals with complex needs and behaviours that challenge.
• Previous experience within high-acuity care packages operating at 3:1, 4:1 or 5:1 staffing levels.
• Strong understanding of behavioural management and Positive Behaviour Support (PBS).
• Experience managing incidents involving physical aggression and significant behavioural escalation.
• Demonstrable experience using effective de-escalation techniques.
• Experience implementing risk assessments, behavioural support plans, and complex care plans.
• Experience supporting, mentoring, or supervising other care staff.
• Good knowledge of safeguarding, DoLS, incident management, and least restrictive practice.
• Excellent communication and leadership skills.
• Right to work in the UK.

Desirable Experience

• Learning Disabilities and Autism.
• Acquired Brain Injury (ABI).
• Mental Health Services.
• Positive Behaviour Support (PBS).
• Deprivation of Liberty Safeguards (DoLS).
• High-risk and restrictive care environments.
• Substance and alcohol-related behavioural support.
• Staff mentoring, coaching, and competency assessments.
• Incident investigation and structured debriefing processes.

Training

• DMI (Dynamis) Training is highly desirable.
• Current or recent PMVA or equivalent accredited physical intervention training is advantageous.
• Ongoing mandatory and specialist training will be provided.
• Continuous professional development opportunities available.

Benefits

• Permanent full-time employment.
• 36-48 contracted hours per week.
• Competitive pay £15 per hour
• Paid annual leave.
• Pension contributions.
• Free in-house DMI training.
• Free mandatory training.
• Ongoing learning and development opportunities.
• Career progression within a growing care organisation.
• Supportive and professional working environment.

About You

You are an experienced care professional who remains calm under pressure, demonstrates strong situational awareness, and can confidently support colleagues during challenging situations. You will be committed to promoting positive outcomes, maintaining the highest standards of care, and ensuring individuals receive safe, dignified, and person-centred support at all times.