Senior Support Worker

AD WARRIOR; Swindon; On-site; GBP 27,424 - 33,519; Full time

Job summary

AD WARRIOR in Swindon is seeking a Senior Support Worker to join their Supported Housing team in the Swindon Foyer. You will lead a team, manage a caseload and help residents move toward independent living.

The role focuses on safeguarding, referrals, budgeting and employment skills, with a commitment to person-centred support. This permanent, full-time position offers stability and the chance to make a lasting difference in the community.

Qualifications

• Experience working with vulnerable people and managing caseloads.
• Proven ability to lead and inspire a team.
• Strong partnership working with agencies such as mental health services and housing teams.
• Knowledge of housing and benefits advice.
• Excellent communication and organisational skills.

Responsibilities

• Lead and support a team of Support Workers to deliver high-quality, person-centred support.
• Manage a caseload of customers, helping them work towards independent living.
• Coordinate referrals, assessments, and customer inductions.
• Deliver focused support sessions on budgeting, wellbeing, and employment skills.
• Ensure safeguarding practices are followed and risks are managed.
• Work collaboratively with partner agencies to connect customers with additional support.

Skills

Experience with vulnerable people

Team leadership

Partnership working with external NGOs

Housing and benefits advice

Communication and organisation

Education

Health and Social Care Level 3 (or equivalent)

Tools

Microsoft Office

Housing management systems

Job description

Senior Support Worker

Location: Swindon

Salary: £30,472 per annum

Vacancy Type: Permanent, Full Time

Make a Real Difference – Become a Senior Support Worker in their Swindon Foyer!

Are you passionate about empowering people to transform their lives? Do you thrive in a supportive, person-centred environment where no two days are the same? If so, they’d love to hear from you!

The organisation is looking for aSenior Support Workerto join theirSupported Housingteam, helping some of the most vulnerable members of their communities to build brighter futures.

What you’ll be doing

• Leading and supporting a team of Support Workers to deliver high-quality, person-centred support.
• Managing a caseload of customers, helping them work towards independent living.
• Coordinating referrals, assessments, and customer inductions.
• Delivering focused support sessions on topics like budgeting, wellbeing, and employment skills.
• Ensuring safeguarding practices are followed and risks are managed.
• Working collaboratively with partner agencies to connect customers with additional support.

What they’re looking for

• Experience working with vulnerable people and managing caseloads.
• Proven ability to lead and inspire a team.
• Strong partnership working skills with agencies such as mental health services and housing teams.
• Knowledge of housing and benefits advice.
• Excellent communication and organisational skills.
• A Level 3 qualification in Health and Social Care (or equivalent).
• IT literacy, including Microsoft Office and housing management systems.

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.

Discover The Organisation:

The Organisation is one of the UK’s largest social housing providers, driven by their purpose that everyone has a place to call home. With around 40,000 homes, they proudly serve more than 93,000 customers, providing safe, affordable homes and the services and support that help people and communities thrive.

Their mission is to make a difference to their customers and communities through quality homes and great services that reflect their social ethos. Guided by their vision to be the most trusted, inspiring and sustainable provider of affordable homes, they offer homes for rent, shared ownership and purchase, alongside specialist housing and support services, including retirement living, supported housing, domestic abuse refuges, LGBTQ+ safe spaces and young people's foyers.

Everything they do is centred on their customers. They build trusted relationships, create lasting social value and invest in homes, services and communities that enable people to live independently, realise their potential and thrive. Through innovation, collaboration and a long-term commitment to sustainability, they are helping shape stronger communities for the future.

They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix.