Senior Support Worker

Homeless Link; Swindon; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Annual Leave

Pension

Life Assurance

Health Plan

Cycle to work

Discounts

Professional Development

Job summary

Threshold in Swindon is seeking a Senior Support Worker to join our dedicated supported housing team. You will supervise the delivery of a high-quality, person-centred support service and act as the first point of contact for the team, while managing an individual caseload of service users.

This role does not include line management but provides day-to-day guidance and oversight, supporting service users who may have histories of homelessness, substance misuse, mental health needs or offending

Qualifications

• Experience in delivering person-centred support in housing or social care.

Responsibilities

• Supervise the delivery of a high-quality, person-centred support service.
• Act as the first point of contact in the team for decisions or queries.
• Manage an individual caseload of service users.

Job description

Job title: Senior support worker

Reporting to: Service manager

Salary: £29,696 to £36,576

Location: Swindon

We are looking for a senior support worker to join Threshold and be part of our dedicated supported housing team and help us with or mission to end homelessness by supporting people towards independence.

About the role

The Senior Support Worker will play a supervisory role in supporting Threshold’s supported housing team to deliver an effective, high-quality, person-centred support service, acting as the first point of contact in the team for decisions or queries as well as managing an individual caseload of service users.

This role does not include line management but will provide day‑to‑day guidance and oversight of the team’s work to support service users with a background of homelessness, promote engagement, develop positive relationships and empower independence. Our service users have a range of needs including entrenched drug and/or alcohol issues, mental health issues and a range of offending backgrounds.

More information on this exciting role including the key responsibilities and the skills, knowledge and experience required to be successful can be found within the job description.

Job description

Senior support worker job description

About Threshold

We are a Swindon charity that has been providing accommodation, support and advocacy for individuals experiencing homelessness for more than 50 years.

As well as a competitive salary, Threshold offers employees a wide range of benefits including:

• 25 days Annual Leave, increasing to 30 days with service
• Competitive Pension, Threshold will match up to 5%
• Life Assurance Cover, currently set at 5 x annual salary
• A Health Plan, that includes money towards medical, dental and optical costs and access to an employee assistance programme
• Cycle to work scheme, where you can save 25-39% on the cost of a bike and accessories
• Charity worker discounts, Threshold is a member of charityworkerdiscounts.com and you will be eligible for discounts and deals
• Professional Development, Threshold invests in staff professional development

The closing date for applications is Sunday 16th August 2026.

This post is subject to an Enhanced DBS check and a right to work in the UK.