Senior Support Worker

Milewood Healthcare Ltd; North East; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

£500 welcome bonus after probation

Flexible working options

Pension scheme

Job summary

Milewood Healthcare Ltd. is seeking a dedicated Senior Support Worker for Cleveland Villa in Stockton-on-Tees. You will lead a small team, provide person-centred care, and ensure the safety and wellbeing of the gentleman living there.

This role requires warmth, reliability and strong communication to foster a calm, supportive home environment. The position offers full-time hours, a welcoming bonus after probation and the chance to make a meaningful difference in daily living and community

Qualifications

• Proven experience in a senior support role or similar lead position.
• Qualificatons in care (NVQ/QCF) are desirable.

Responsibilities

• Lead on shift, supporting the gentleman who lives at Cleveland Villa.
• Supervise and guide Support Workers.
• Balance hands-on, person-centred care with clear leadership and communication.
• Administer medications safely and keep accurate records.
• Complete daily reports and ensure effective handovers between shifts.
• Support and supervise Support Workers, including observations.
• Attend staff meetings and training sessions.
• Provide sleep-in cover or night shifts as required.

Skills

Calm communicator

Team leadership

Organised and accurate records

Medication administration

Compassionate, patient care

Education

NVQ Level 3 in Health & Social Care

Tools

Care equipment usage

Job description

Senior Support Worker

Stockton-on-Tees, TS20 | Full time | £13.90 per hour | £500 welcome bonus after probation

Bring calm, confidence and a bit of sparkle to Cleveland Villa

Could you be the steady, uplifting presence someone is looking for?

We’re looking for a brilliant Senior Support Worker to join our established team at Cleveland Villa. This is a role for someone who can lead with kindness, bring reassurance when it matters most, and help create a home where the person we support can live life his way.

Meet Cleveland Villa

Cleveland Villa is a supported living home for a friendly gentleman who enjoys spending time with people — whether that’s friends, family or the team supporting him. He is thoughtful, emotionally aware and can be sensitive to the feelings of others, so he thrives with people who are calm, consistent, reassuring and positive.

Some days are made for getting out and about, trying new activities and enjoying fresh experiences. Other days are quieter, home-based days where his own space matters. The right person will be happy to join in, encourage independence and adventure, and also recognise when it’s time to slow things down and respect his choices.

Most importantly, he is looking for someone caring, dependable and committed — someone who will help him feel safe, supported and confident to live a happy, fulfilled life on his terms.

What you’ll be doing

As a Senior Support Worker, you’ll be a trusted lead on shift — supporting the gentleman who lives at Cleveland Villa, guiding Support Workers, and helping the service run smoothly. You’ll balance hands‑on, person‑centred support with clear leadership, good communication and high standards of care.

Your day-to-day could include:

• Leading by example and creating a calm, positive atmosphere.
• Supporting daily routines, activities, personal care and independence.
• Encouraging confidence, choice and new experiences — while respecting quieter days too.
• Administering medication safely and keeping accurate records.
• Completing daily reports and ensuring effective handovers between shifts.
• Supporting and supervising Support Workers, including observations and supervisions.
• Delegating tasks appropriately and making sure key tasks are completed.
• Working closely with the local management team and reporting concerns to the Registered Manager.
• Attending and contributing to staff meetings and training sessions.
• Providing sleep‑in cover or night shifts where required.

What we’re looking for

• Essential: Previous experience in a senior support role, or a similar role where you have supported others and taken the lead.
• Desirable: A relevant care qualification, such as NVQ Level 3 in Health & Social Care.

You’ll stand out if you are:

• A confident communicator who can build trust with the person we support, families and colleagues.
• A natural team player who can motivate, guide and support others.
• Organised, reliable and able to keep accurate records.
• Comfortable administering medication and using care‑related equipment safely.
• A positive problem‑solver who can stay calm when situations change.

And at heart, you’ll be someone who is:

• Kind, patient and compassionate.
• Dependable, consistent and emotionally aware.
• Respectful of choice, dignity and independence.
• Resilient, proactive and able to work well under pressure.
• A positive role model who brings energy, encouragement and care to every shift.

No two days are the same. One day you might be supporting activities in the community; another day you might be helping create a peaceful, reassuring home environment. Whatever the day brings, you’ll be helping someone live with more confidence, independence and joy.

What’s in it for you?

• Competitive annual leave that increases with length of service.
• Flexible working to support a healthy work/life balance.
• Pension scheme with auto‑enrolment.
• Employee Assistance Programme, including 24/7 mental health support, counselling and GP access.
• Lifestyle savings across supermarkets, high street shops, utilities and more.
• Discounted health cash plan.
• Holiday purchase scheme — buy up to one extra week.
• Company events.
• £500 welcome bonus upon successful completion of probation.
• Plus much more.

Ready to make a real difference?

If you’re a calm, caring and confident Senior Support Worker who wants a role with purpose, personality and heart, we’d love to hear from you.

Please note:

We do not offer sponsorship.

Equality, Diversity & Inclusion

We are an equal opportunities employer and are committed to creating an inclusive workplace where everyone is treated with dignity and respect. We welcome applications from all backgrounds and actively encourage diversity.