Senior Support Worker

Baca Charity; Loughborough; On-site; GBP 29,000 - 32,000; Full time

Job summary

An established charity is seeking a passionate Senior Support Worker to lead a dedicated team in supporting young refugees. This role emphasizes high-quality service delivery, fostering emotional wellbeing, and promoting social engagement. The successful candidate will be pivotal in enhancing young people's lives, ensuring they receive the guidance and support necessary for their development and independence. Join this inspiring organization and make a meaningful impact in the lives of those in need, while working in a collaborative and supportive environment.

Qualifications

• Experience working with young refugees or vulnerable groups.
• Ability to lead and support a team effectively.

Responsibilities

• Lead the support team to deliver high-quality services to young people.
• Support the team manager in daily operations and decision-making.
• Provide high-quality support and care to young people.

Skills

Organizational Skills

Communication Skills

Leadership

Problem-Solving

Empathy

Education

Relevant Social Work Qualification

Job description

Loughborough, East Midlands, United Kingdom

01.05.2025

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Full Job Description

Responsible to: Support Team Manager

Responsible for: Live-In Support Workers

Location: Baca office, Loughborough, England, with regular travel to Loughborough and other locations where Baca’s services are delivered

Hours:37.5 hrs per week (including evening and weekend hours, and participation in the on-call team for out-of-hours emergency support)

Salary: £29,009 to £31,203 per annum for full time.

Contract: Permanent

About Us:

Baca is dedicated to welcoming, equipping, and supporting young refugees to feel safe and thrive. We create an inspiring environment that raises hope and strengthens resilience, working in partnership with key external stakeholders.

Role Overview:

We are seeking a passionate and dedicated Senior Support Worker and Deputy Team Manager to join our Support Team. The successful candidate will lead by example, ensuring the highest quality of service delivery in line with Baca's vision, mission, and values. This role involves supporting the team manager in day-to-day operations, decision-making, and problem-solving to achieve key outcomes for young people, including improved physical and emotional wellbeing, increased engagement with education, employment, and training, social engagement, and personal safety.

Key Responsibilities:

• Lead the support team to deliver high-quality services to young people.
• Support the team manager in daily operations and decision-making.
• Organise and coordinate meetings to achieve desired outcomes.
• Lead decision-making about young people's progress and transitions.
• Coordinate and deliver the young people's voice project, helping ensure our young people are heard.
• Participate in the on-call team, providing support outside of work hours.
• Coordinate and deliver training, induction, and support for new support workers.
• Develop and share knowledge relevant to the role with the team.
• Provide support and supervision for the Live-In Support Workers.
• Work closely with all Baca teams and external stakeholders to enable young people to move towards independence.
• Ensure young people's accommodation meets regulations and is suitable for purpose.

As a Support Worker:

• Provide high-quality support and care to young people, ensuring their holistic development.
• Work proactively to safeguard young people and resolve any issues that arise.
• Be a role model, offering care and compassion without discrimination.
• Support young people in developing essential life skills and preparing for independent living.
• Engage young people in education, vocational training, and hobbies.
• Foster positive relationships within the community and support social engagement.
• Plan and participate in day trips and residential weeks.
• Develop partnerships with social workers, solicitors, teachers, volunteers, and other partners.
• Maintain excellent communication and keep accurate records.

General Duties:

• Be a role model, practicing Baca's values.
• Play an active and supportive role within the organisation.
• Take ownership of administrative tasks, including risk assessments.
• Maintain strict confidentiality and adhere to Baca's policies.
• Treat all staff and young people fairly and without prejudice.
• Employ correct procedures for safeguarding incidents or concerns.
• Work flexible hours as needed.

Personal Specification:

Baca seeks someone who can be a positive role model in establishing holistic and therapeutic services for young refugees. The successful applicant will be passionate about our work, able to lead by example, and foster an empowering environment. They should work constructively with local authorities, develop key external relationships, and collaborate well with the staff team. The role requires an enhanced DBS check and the ability to travel across the UK, including overnight stays.

Competency Requirements:

• Highly organised, able to work under pressure, and prioritize tasks.
• Passionate, humble, disciplined, wise, determined, proactive, self-starter, courageous.
• Alignment with Baca's values and strategic goals.
• Ability to respond to change and lead with hope, patience, calmness, and tenacity.
• Critical and creative thinking to innovate solutions and make challenging decisions.
• Resilience and ability to meet deadlines.
• Proven experience in coordinating tasks, people, and activities.
• Experience working with unaccompanied asylum-seeking and trafficked young people (desirable).
• Strong organizational, project, and time management skills.
• Excellent communication and presentation skills (desirable).
• Ability to build partnerships with external stakeholders.
• Ability to drive/travel to all locations where Baca's services are delivered.

Application Process:

If you are passionate about making a difference and meet the above criteria, we would love to hear from you. Shortlisted candidates will be invited for in-person interviews immediately after shortlisting.

Join us at Baca and help support young people to rebuild their lives and achieve their dreams!

Note:

We cannot offer sponsorship for this role as Baca is not on the Home Office list.