Senior Support Account Manager — Executive Success (EMEA)

Kyriba Corp.; Greater London; Hybrid; GBP 64,000 - 81,000; Full time

Benefits offered by this job

Health benefits

Long-term incentive plan

Job summary

Kyriba is seeking a Senior Support Account Manager based in the UK with hybrid work in Staines. You will manage senior relationships for large UK/EMEA customers and own end-to-end delivery of Gold, APEX, Premium and Platinum support services.

Travel to client sites across the UK/EMEA is expected and London presence is required for the UK portfolio. You will lead onboarding, executive meetings, KPI reporting and escalation management while coordinating cross-functional teams to resolve complex

Qualifications

• Bachelor’s or graduate degree in Business, Finance, Accounting, Computer Science or related discipline, or equivalent professional experience.
• 5–8+ years in client-facing roles such as Strategic Account Management, Customer Success, Premium Support, Technical Account Management or enterprise SaaS support.
• Strong knowledge of Treasury and financial operations including cash management, bank reporting, cash positioning, forecasting, payments, in-house banking, debt, investments, FX or GL processes.
• Demonstrated ability to manage executive relationships and present KPI and service-quality information.
• Willingness to travel to customer sites in the UK and across EMEA; London presence required for the UK portfolio.

Responsibilities

• Manage relationships for large, complex UK/EMEA customers as a trusted senior point of contact.
• Own end-to-end delivery of Gold, APEX, Premium and Platinum support services.
• Lead onboarding and service activation, including first Premium, Platinum, Gold or APEX meeting and service-plan alignment.
• Lead monthly or bi-monthly executive customer meetings with KPI reporting and reviews.
• Act as escalation owner for strategic customers, identifying risks and coordinating internal response.
• Coordinate across teams to resolve complex cases involving multiple functions.
• Partner with Client Success Manager and Account Manager to deliver value and renewals readiness.
• Maintain view of account health, sentiment, risks, renewal dependencies and actions.
• Guide monitoring and alerting with regional teams to improve risk detection and communication.
• Share best practices across the SAM community and mentor colleagues.

Skills

Executive relationship management

Strategic account management

Customer success

SaaS support

KPI reporting

Education

Bachelor’s or graduate degree in Business, Finance, Accounting, Computer Science or related discipline

Job description

Kyriba is seeking a Senior Support Account Manager based in the UK with hybrid work in Staines. You will manage senior relationships for large UK/EMEA customers and own end-to-end delivery of Gold, APEX, Premium and Platinum support services.

Travel to client sites across the UK/EMEA is expected and London presence is required for the UK portfolio. You will lead onboarding, executive meetings, KPI reporting and escalation management while coordinating cross-functional teams to resolve complex