Strategic Support Account Manager, EMEA

Kyriba Engineering Poland; Greater London; Hybrid; GBP 64,000 - 81,000; Full time

Benefits offered by this job

Health benefits

Wellbeing package

Competitive compensation package

Job summary

Kyriba is seeking a Senior Support Account Manager to manage strategic UK and EMEA customers, owning end-to-end Gold, APEX, Premium and Platinum support. Based in Staines with hybrid work, you will lead onboarding, executive reviews, risk mitigation and renewal readiness while coordinating across internal teams.

Travel to customer sites is required; London presence is necessary for UK portfolio. The role emphasizes executive relationship management and cross-functional service delivery to drive

Qualifications

• Bachelor’s or graduate degree in Business, Finance, Accounting, Computer Science or related discipline.
• Typically 5–8+ years in a client-facing role such as Strategic Account Management or enterprise SaaS support.
• Strong knowledge of treasury/financial operations including cash management, payments and forecasting.
• Ability to manage executive relationships and present KPI and service-quality information.
• Willingness to travel to UK and across EMEA for on-site visits; London-based presence is required.

Responsibilities

• Manage relationships for large, strategic UK and EMEA customers as a trusted senior contact.
• Own end-to-end delivery of Gold, APEX, Premium and Platinum support services.
• Lead onboarding and service activation, including first premium/Platinum/Gold/APEX meeting and plan alignment.
• Lead monthly or bi-monthly executive customer meetings, KPI reporting and service reviews.
• Escalation owner for strategic customers, coordinating internal response and keeping stakeholders informed.
• Coordinate with Application Support, Technical Support, Product, Engineering, Pro Services and external parties.
• Work with Client Success Manager and Account Manager to deliver value and renewal readiness.
• Maintain view of account health, sentiment, risks, renewal dependencies and opportunities.

Skills

Strategic account management

Executive relationship management

SaaS support

Treasury knowledge

Willing to travel

Education

Bachelor’s or graduate degree in Business, Finance, Accounting, Computer Science or related discipline

Job description

Kyriba is seeking a Senior Support Account Manager to manage strategic UK and EMEA customers, owning end-to-end Gold, APEX, Premium and Platinum support. Based in Staines with hybrid work, you will lead onboarding, executive reviews, risk mitigation and renewal readiness while coordinating across internal teams.

Travel to customer sites is required; London presence is necessary for UK portfolio. The role emphasizes executive relationship management and cross-functional service delivery to drive