Senior Student Retention & Success Coordinator

Birmingham City University; Birmingham; Hybrid; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Hybrid working (role dependent)

Generous leave

Pension

Staff benefits

Job summary

Birmingham City University is seeking two Senior Student Retention Coordinators to join the centralised Student Retention team, supporting Home and International students through engagement and retention casework.

You will manage a specialist caseload, coordinate interventions with academic and professional services colleagues, and contribute to continuous improvement of retention processes. Hybrid working and generous benefits are available.

Qualifications

• Experience of managing sensitive, complex or high-risk casework requiring professional judgement, discretion and confidentiality.
• Experience of supporting students experiencing barriers to engagement, continuation or progression.
• Experience of using data, systems or records to monitor and track student activity.
• Ability to manage competing priorities and a complex caseload effectively within a busy operational environment.
• Knowledge of student support services and the ability to provide appropriate guidance and signposting.
• Ability to work collaboratively with academic and professional service colleagues to support positive student outcomes.
• Understanding of the importance of student engagement, continuation and progression within the student journey.

Responsibilities

• Manage a specialist caseload of complex or high-risk student retention cases including students with persistent non-engagement, repeated absence concerns, withdrawal requests, acting as an escalation point for complex matters.
• Deliver targeted retention activity for identified priority student groups.
• Work collaboratively with academic and professional services colleagues to coordinate student support.
• Provide operational guidance and support to Retention Coordinators, promoting consistent practice across the team.
• Identify emerging trends through data and insight, contributing to the continuous improvement of student retention processes.

Skills

Case management

High-risk / sensitive casework

Data-driven decisions

Stakeholder collaboration

Education

Experience in higher education environment

Tools

Student records systems

Attendance monitoring systems

Job description

Birmingham City University is seeking two Senior Student Retention Coordinators to join the centralised Student Retention team, supporting Home and International students through engagement and retention casework.

You will manage a specialist caseload, coordinate interventions with academic and professional services colleagues, and contribute to continuous improvement of retention processes. Hybrid working and generous benefits are available.