Vice President, Middle Office

BNY; Manchester; On-site; GBP 45,000 - 65,000; Full time

Job summary

BNY in Manchester seeks an experienced Operations professional to manage and optimize client-centric processes within the Middle Office ecosystem.

You will collaborate with cross-functional teams, lead initiatives to improve efficiency, and develop junior staff while maintaining regulatory standards and strong client relationships.

This role emphasizes data-driven decision making and stakeholder management across front, middle, back offices, and external partners.

Qualifications

• Proven client management experience.
• Operations or Middle Office experience.
• Problem-solving and data-driven decision making.
• Strong communication and leadership abilities.
• Track record in process improvement.

Responsibilities

• Work with large, complex external clients to provide a top-class service.
• Demonstrate strong organizational skills and regulatory compliance.
• Develop expertise within the client's OMS such as Aladdin and Bloomberg systems.
• Support process improvements to boost operational efficiency using data-driven insights.
• Collaborate with cross-functional teams to resolve complex client issues.
• Support strategic initiatives contributing to the business.
• Mentor junior staff to maximize contributions and growth.
• Build and maintain relationships with clients, front/middle/back offices, counterparties and vendors.

Job description

Job Description

In this role, you’ll make an impact in the following ways:

• Work with large, complex external clients to provide a top-class service
• Demonste strong organizational skills and adhere to service standards and regulatory requirements
• Develop a level of expertise within the client’s OMS (Aladdin / Bloomberg etc)
• Support the implementation of process improvements to enhance operational efficiency, leveraging data-driven insights and innovative solutions.
• Collaborate with cross-functional teams to resolve complex client issues, utilizing expertise to provide effective solutions
• Support strategic initiatives contributing to the overall business strategy
• Develop more junior members of staff to maximize individual contributions, professional growth, and effective team collaboration
• Establish and maintain excellent relationships with all stake-holders and partners including clients; front, middle and back office; counterparties and vendors

Job Description

In this role, you’ll make an impact in the following ways:

• Work with large, complex external clients to provide a top-class service
• Demonste strong organizational skills and adhere to service standards and regulatory requirements
• Develop a level of expertise within the client’s OMS (Aladdin / Bloomberg etc)
• Support the implementation of process improvements to enhance operational efficiency, leveraging data-driven insights and innovative solutions.
• Collaborate with cross-functional teams to resolve complex client issues, utilizing expertise to provide effective solutions
• Support strategic initiatives contributing to the overall business strategy
• Develop more junior members of staff to maximize individual contributions, professional growth, and effective team collaboration
• Establish and maintain excellent relationships with all stake-holders and partners including clients; front, middle and back office; counterparties and vendors

To be successful in this role, we’re seeking the following:

• Proven experience working with large, complex clients, resolving critical, non-routine issues
• Operational exposure to a wide array of fund types and asset classes (equities, fixed income, derivatives, real assets)
• Operations or Middle Office experience
• Problem-solving skills, sound judgment, and experience analyzing complex information.
• Ability to lead and provide guidance to less experienced team members
• Track record in driving process improvement and leading efficiency initiatives
• Strong communications skills and an ability to collaborate with other groups, influence successful outcomes, and challenge views where appropriate.
• A team player, who is also comfortable to take individual ownership and initiative.
• Experience of working within an OMS would be advantageous but not essential

About Us

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.

About The Team

At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom & BNY LinkedIn

Here’s a Few Of Our Recent Awards

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits And Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.