Senior Solutions Engineer, AI & Observability

Riverbed Technology; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

Riverbed is seeking a Solutions Engineer in London to act as the technical SME across the sales cycle, delivering pre‑sales activities, technical demonstrations, and PoCs. You will collaborate with the Sales team to own the account plan and craft value‑based proposals aligned to customer business needs.

You will engage with enterprise IT environments, hybrid/cloud architectures, and observability tooling, while building strong partner relationships and enabling the ecosystem to close deals.

Qualifications

• Several years of experience in Solutions Engineering, Technical Pre‑Sales, or Enterprise IT Consulting.
• Hands‑on experience in DEX/EUEM/End User Experience Monitoring or adjacent digital workplace technologies.
• Strong understanding of enterprise IT environments: endpoints, applications, networks, and hybrid/cloud architectures.
• Familiarity with observability platforms, ITSM, endpoint management, or performance monitoring solutions.
• Ability to quickly learn and adopt a broad enterprise platform beyond your core specialization.
• Strong consultative mindset connecting technical insights to business outcomes.
• Comfortable engaging with deep technical audiences and C‑level stakeholders.
• Confident presenter with storytelling and communication skills.
• Collaborative, proactive, and customer‑focused in complex enterprise environments.
• Ability to travel up to ~40%

Responsibilities

• Serve as the technical SME throughout the sales process with pre‑sales activities, demonstrations, and PoC projects.
• Collaborate with the Sales team and jointly own the sales cycle and account plan.
• Identify requirements and enable internal sponsors to drive opportunities to technical close.
• Document customer business and technical requirements to create value‑based proposals.
• Build relationships with partners and enable the partner ecosystem to drive opportunities.

Skills

Solutions Engineering

Pre-Sales

Enterprise IT Consulting

Consultative mindset

Travel up to 40%

Tools

DEX/EUEM/End User Experience Monitoring

Job description

Riverbed is seeking a Solutions Engineer in London to act as the technical SME across the sales cycle, delivering pre‑sales activities, technical demonstrations, and PoCs. You will collaborate with the Sales team to own the account plan and craft value‑based proposals aligned to customer business needs.

You will engage with enterprise IT environments, hybrid/cloud architectures, and observability tooling, while building strong partner relationships and enabling the ecosystem to close deals.