Senior Solutions Consultant

Zendesk Group; London; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a Senior Solutions Consultant to bridge the gap between technical solutions and sales. This role involves engaging with enterprise executives to demonstrate the value of cutting-edge software solutions. You will collaborate with cross-functional teams to ensure customer satisfaction and drive successful implementations. With a hybrid work model, you’ll enjoy flexibility while also benefiting from in-office collaboration. If you have a passion for technology and customer experience, this is the perfect opportunity to make a significant impact in a dynamic environment.

Qualifications

• 5+ years of presales experience with a focus on enterprise solutions.
• Knowledge of AI technologies impacting customer service.
• Excellent communication and problem-solving skills.

Responsibilities

• Drive technical relationships with prospects to enhance customer happiness.
• Collaborate with sales and marketing teams to deliver solutions.
• Manage customer pilots and proof of concepts effectively.

Skills

Presales experience

AI Technologies

HTML

CSS

JavaScript

SaaS applications

Problem solving

Interpersonal skills

Communication skills

Presentation skills

Education

Bachelor's degree

Graduate degree

Tools

Customer Service Software

AI, Automation and Bots

ITSM

Data warehousing

Business intelligence

Workforce Management

Integration & middleware

Job description

Senior Solutions Consultant page is loaded

Senior Solutions Consultant

Postuler remote type In Office locations London, United Kingdom Dublin, Ireland time type Full time posted on Publié aujourd'hui job requisition id R31213

Job Description

The Senior Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. SC’s must be both sales focused and technically savvy. They must be successful in selling to enterprise executives, and convincing C-level and director level executives of the technical merits of the software solution. The SC will work, in conjunction with Sales, Marketing, Product Managers, and other members of the cross-functional team to be the technical bridge between our Sales team and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively managing and delivering technical information to our customers both onsite and virtual.

Requirements

• 5+ years Presales experience

• Understanding and awareness of how AI is impacting the customer service business as well as AI Technologies so as LLM and ChatGPT

• Knowledgeable of web / scripting technologies, HTML, CSS, JavaScript, JSON and SaaS applications

• Experience mapping RFI/RFP requirements to software solutions.

• Excellent interpersonal, communication, persuasion, presentation and writing skills.

• Experience scoping, managing and executing customer pilots and Proof of Concepts.

• Knowledge of SaaS Business applications.

• Knowledge of one or more of the following

  • Customer Service Software

  • AI, Automation and Bots

  • ITSM

  • Data warehousing

  • Business intelligence

  • Workforce Management

  • QA

  • Integration & middleware

• Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution.

• Outstanding solution scoping abilities, using our existing solution and influencing new product development.

• Bachelor’s degree or equivalent experience is a must; graduate degree is a plus.

• Must be willing to travel.

• Obvious passion and people skills and an ability to work independently on multiple projects

Desired Skills

• Previous consulting experience implementing enterprise class software solutions.

• Domain expertise in specific industries

• Knowledge of CCaaS and peripheral technologies

• Experience in facilitating Design Based Thinking sessions

• Ability to develop reference architecture in support of client solution

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [e-mail] with your specific accommodation request.

About Us

Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections.

Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.

More meaningful moments. Fewer Zoom calls.

What’s it like to work here? Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events.

With our hybrid approach, you’ll experience flexibility and connection, collaboration, and learning with your team.

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