Senior Soft Services & Facilities Manager

Career Choices Dewis Gyrfa Ltd; Swindon; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Flexible Working

Private Medical Insurance

Life Assurance

Pension Scheme

Annual Leave

Job summary

Pinnacle Group is seeking an experienced Soft Services Manager to lead our Total Facilities Management division across seven school sites in North Swindon. You’ll manage recruitment, training, budgets and health & safety compliance while delivering high-quality soft services and driving operational excellence.

The ideal candidate has proven experience in soft FM, strong people management and a track record of managing contracts worth £1m+.

Qualifications

• Proven experience managing soft FM services including cleaning, property maintenance, catering and grounds maintenance.
• Strong people-management experience supporting dispersed teams and frontline staff.
• Experience managing contracts of £1m+ with strong commercial and operational oversight.
• Strong budget management skills with profit and loss awareness.
• Solid knowledge of health and safety regulations and best practices.
• Enhanced DBS clearance or IOSH Managing Safely is advantageous.

Responsibilities

• Conduct regular audits, inspections and risk assessments to maintain high standards.
• Ensure services meet contract specs, KPIs and site health and safety plans.
• Lead on-site teams, oversee recruitment, onboarding, training, rota planning and performance management.
• Supervise facilities managers, caretakers and cleaning teams to ensure consistent service delivery.
• Manage subcontractors ensuring compliance, quality standards and safe working practices.
• Liaise with stakeholders and monitor contract budget to stay within limits.
• Ensure compliance with health, safety and environmental legislation across operations.
• Respond to incidents and drive continuous improvement in service delivery.

Skills

Soft FM management

Budgeting & finance

People management

Audits & risk assessments

Health & safety compliance

Client relationship management

Education

IOSH Managing Safely

Job description

Pinnacle Group is seeking an experienced Soft Services Manager to lead our Total Facilities Management division across seven school sites in North Swindon. You’ll manage recruitment, training, budgets and health & safety compliance while delivering high-quality soft services and driving operational excellence.

The ideal candidate has proven experience in soft FM, strong people management and a track record of managing contracts worth £1m+.