Senior Soft Services & Facilities Manager

Pinnacle Group Limited; Swindon; On-site; GBP 45,000 - 65,000; Full time

Job summary

Pinnacle Group is seeking an experienced Soft Services Manager to lead our Total Facilities Management division across seven school sites in North Swindon. You will oversee delivery of soft services, manage budgets, recruitment and training, and drive performance and health and safety compliance.

The ideal candidate has a track record in FM soft services, strong financial control, auditing and risk assessment skills, and the ability to improve service quality while maintaining client

Qualifications

• Experience leading soft FM services (cleaning, grounds, catering, maintenance).
• Knowledge of health & safety regulations and industry best practice.
• Strong budgeting, financial control and reporting skills.
• Experience managing multi-site contracts and dispersed teams.

Responsibilities

• Conduct audits, inspections and risk assessments to maintain high standards.
• Ensure services meet contract specs, KPIs and safety plans.
• Lead on-site teams, oversee recruitment, onboarding, training and rosters.
• Provide supervision to facilities managers, caretakers and cleaning staff.
• Manage subcontractors to ensure quality and safe practices.
• Liaise with stakeholders and keep clients informed on performance.
• Monitor contract budget to stay within approved limits.
• Ensure compliance with health, safety and environmental legislation.
• Respond to incidents and drive corrective actions.
• Drive continuous improvement in service delivery.

Skills

People management

Budget management

Contract management

Health & safety

Audits & inspections

Stakeholder management

Leadership

Education

Enhanced DBS clearance

IOSH Managing Safely

Job description

Pinnacle Group is seeking an experienced Soft Services Manager to lead our Total Facilities Management division across seven school sites in North Swindon. You will oversee delivery of soft services, manage budgets, recruitment and training, and drive performance and health and safety compliance.

The ideal candidate has a track record in FM soft services, strong financial control, auditing and risk assessment skills, and the ability to improve service quality while maintaining client