Senior Contract Manager – Soft FM (Multi-Site)

Pinnacle Group; Crawley, Chichester, Horsham; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Electric vehicle provided

Progression opportunities

Job summary

Pinnacle Group is seeking an experienced Contract Manager to join our Soft Facilities Management division, overseeing a multi-site contract delivering cleaning, bulk waste collection and grounds maintenance services.

You will ensure services are delivered to a high standard, on time and within budget, lead recruitment and training, monitor performance and safety, manage budgets and build strong client relationships across housing providers and public sector partners.

Qualifications

• Experience managing outsourced soft FM services, including cleaning and grounds maintenance.
• Strong people-management experience with dispersed teams.
• Experience contracts worth £1m+ with commercial and operational oversight.
• Full UK driving licence; health and safety regulatory knowledge.

Responsibilities

• Conduct regular audits, inspections and risk assessments to maintain high operational standards.
• Ensure all services meet contract specifications, KPIs and site-specific Health & Safety plans.
• Lead, manage and support on-site teams, including recruitment, onboarding, training, rota planning and performance management.
• Provide day to day supervision of cleaning, grounds and bulk collection teams, ensuring consistent service delivery across all sites.
• Manage subcontractors, ensuring compliance, quality standards and safe working practices.
• Carry out estate walkabouts and liaise with residents, housing officers and local stakeholders.
• Assist in managing and monitoring the contract budget to stay within agreed limits.
• Ensure full compliance with health, safety and environmental legislation across all operations.
• Respond to incidents, hazards and service issues promptly and implement corrective actions.
• Drive continuous improvement initiatives to enhance service delivery and customer satisfaction.
• Manage customer feedback and handle service escalations effectively.
• Maintain strong client relationships through clear communication and consistent performance.

Skills

People management

Contract management

Budget management

Health & safety compliance

Stakeholder management

Education

IOSH Managing Safely

Job description

Pinnacle Group is seeking an experienced Contract Manager to join our Soft Facilities Management division, overseeing a multi-site contract delivering cleaning, bulk waste collection and grounds maintenance services.

You will ensure services are delivered to a high standard, on time and within budget, lead recruitment and training, monitor performance and safety, manage budgets and build strong client relationships across housing providers and public sector partners.