Senior Site Reliability Lead: Resiliency & Telemetry Architect

Next Frontier Capital; Glasgow; On-site; GBP 90,000 - 140,000; Full time

Job summary

JPMorgan Chase is seeking a Software Engineer in a critical site reliability leadership role within the Commercial & Investment Bank. You will guide resiliency design reviews, mentor engineers, and lead initiatives to improve reliability for large-scale systems.

You will champion observability across OpenTelemetry pipelines, manage on-prem/cloud deployments, and collaborate with stakeholders to define SLOs, error budgets, and incident response playbooks.

Qualifications

• Formal training or certification on software engineering concepts and advanced applied experience.
• Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices with the ability to implement these practices within an application or platform.
• Fluency in at least one programming language such as (e.g., Java, Python, Go, etc.)
• Proficiency and experience in observability such as white and black box monitoring, SLO alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, Elasticsearch, etc.
• Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform, etc.)
• Experience with container and container orchestration (e.g., ECS, Kubernetes, Docker, etc.)
• Hands-on experience with the design, deployment, and operation of OpenTelemetry collectors in production environments, focusing on technical aspects such as configuring, optimizing, and troubleshooting OTLP endpoints and receivers.
• Ability to expand and collaborate across different levels and stakeholder groups

Responsibilities

• Demonstrates and champions site reliability culture and practices and exerts technical influence throughout your team
• Leads initiatives to improve the reliability and stability of your team’s applications and platforms using data-driven analytics to improve service levels
• Collaborates with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers
• Demonstrates a high level of technical expertise within one or more technical domains and proactively identifies and solves technology-related bottlenecks in your areas of expertise
• Acts as the main point of contact during major incidents for your application and demonstrates the skills to identify and solve issues quickly to avoid financial losses
• Documents and shares knowledge within your organization via internal forums and communities of practice
• Design, implement, and maintain operational reliability for large-scale Opentelemetry pipelines on hybrid on-prem/cloud environments.
• Support telemetry ingestion, processing, and export to backends such as InfluxDB, Prometheuse, Elasticsearch, OpenSearch optimizing for performance, real-time monitoring, logging, and alerting.
• Assess, refactor, and incrementally migrate custom legacy telemetry collection code to standardized OpenTelemetry instrumentation, reducing technical debt while maintaining system stability.

Skills

Reliability engineering

Observability

Kubernetes

OpenTelemetry

Containerization

SRE principles

Java

Python

Go

Tools

Grafana

Prometheus

Datadog

Elasticsearch

OpenTelemetry

Terraform

Docker

Kubernetes

Job description

JPMorgan Chase is seeking a Software Engineer in a critical site reliability leadership role within the Commercial & Investment Bank. You will guide resiliency design reviews, mentor engineers, and lead initiatives to improve reliability for large-scale systems.

You will champion observability across OpenTelemetry pipelines, manage on-prem/cloud deployments, and collaborate with stakeholders to define SLOs, error budgets, and incident response playbooks.