Senior Site Operations Manager — High-Volume Hospitality

Arcade; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Refer a friend bonus

Wage access to earned wages

Birthday budget for team recognition

50% off food in Arcade restaurants

50% off food in JKS restaurants within

Counselling and wellbeing resources

Hospitality Action support

Team parties and social events

Job summary

Arcade is hiring a Site Operations Manager for Tottenham Court Road, London. You will lead a large, diverse team across restaurant, bar and events, owning day-to-day operations and driving commercial performance.

You will be on the floor, manage a multi-faceted site, and ensure guest experiences meet Arcade’s high standards while maintaining strict health, safety and profitability targets. Experience in high-volume hospitality is essential.

Qualifications

• Senior operational leadership experience in high-volume hospitality.
• Proven track record managing large, multi-department teams.
• Strong commercial awareness with P&L and budgeting experience.

Responsibilities

• Own day-to-day operations of Arcade Tottenham Court Road, across FOH, BOH, Bar and Events.
• Drive commercial performance by managing P&L, labour costs and profitability.
• Build and coach a high-performance management team with a culture of accountability.
• Maintain high guest standards and on-floor visibility to elevate the customer journey.
• Ensure health & safety, food safety, compliance and operational standards.
• Use data and guest feedback to improve processes and drive smarter working.

Skills

Senior leadership

P&L management

Budgeting

Forecasting

Team development

Job description

Arcade is hiring a Site Operations Manager for Tottenham Court Road, London. You will lead a large, diverse team across restaurant, bar and events, owning day-to-day operations and driving commercial performance.

You will be on the floor, manage a multi-faceted site, and ensure guest experiences meet Arcade’s high standards while maintaining strict health, safety and profitability targets. Experience in high-volume hospitality is essential.