Senior Showroom Manager

ARLETTIE LONDON; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Arlettie London is seeking a Senior Showroom Manager to coordinate events with the Country Manager and Account Managers, leading an operations team of 30 to 100 weekly.

You will ensure sales and client satisfaction across B2B and B2C, supervise showroom staff, manage inventories and merchandising, and drive improvements to showroom performance.

The role demands luxury fashion experience, leadership, diplomacy, and resilience in fast-paced sales environments.

Qualifications

• Experience leading large showroom teams in luxury fashion environments.
• Proven ability to drive sales and customer satisfaction in high-volume settings.
• Strong leadership, training, and coaching skills.
• Proficient in inventory management and merchandising execution.
• Adept at analyzing KPIs and generating weekly sales reports.

Responsibilities

• Lead Showroom Assistants and Managers, coordinating 30–100 weekly employees.
• Set daily/weekly sales targets and strategies with HR and leadership.
• Supervise inventory reception, merchandising, and stock replenishment.
• Welcome customers and act as Arlettie ambassador to ensure satisfaction.
• Coordinate event preparations and post-sale repackaging per brand specs.

Skills

Team leadership

Showroom operations

Sales optimization

Inventory control

KPI analysis

Client service

Diplomacy

Stress management

Job description

Pioneer in exclusive event-based private sales, Arlettie has been creating unique experiences for the world's leading Luxury Houses for over 20 years. In Paris, London, Milan, New York, and online, Arlettie connects its community of 300,000 members to exceptional sales events. Arlettie is now looking for passionate new talents to support its ambitious growth and development. Become part of a French success story that has grown into an international brand by joining Arlettie! As the Senior Showroom Manager, your mission is to coordinate events alongside the Country Manager and Account Managers by managing your operations team, which ranges from 30 to 100 employees weekly, depending on the event. As a true Arlettie ambassador, your goal is to ensure the success of each event in terms of sales and both B2B and B2C customer satisfaction.

Team Management and Leadership:

• Lead a team of Showroom Assistants, Inventory Managers, and Cashier Managers, who supervise teams of Helpers, Stock Managers, Sales Advisors, and Cashiers. Coach, train, and motivate them daily, ensuring they understand our brand partners' requirements.
• Assist Showroom Assistants in supervising their teams: position allocation, offer briefings, break management, etc.
• Prepare and organize team briefings before each sale, covering the offer specifics, daily and weekly sales targets, and strategies to achieve them.
• Collaborate with the HR team to evaluate permanent and temporary employees.

Achieving Business Objectives:

• Develop and optimize sales based on daily objectives by monitoring commercial indicators.
• Relay customer feedback to the sales team to maximize sales.
• Be proactive in suggesting improvements to enhance showroom performance (e.g., merchandising adjustments).

Sales Report Preparation:

• Supervise and validate incoming and outgoing inventories.
• Analyze event KPIs and identify areas for improvement for future events.
• Prepare weekly sales reports on the quantitative and qualitative aspects of each event.

Showroom Operations:

• Coordinate product reception, inventory, and merchandising before each sale according to specific plans.
• Maintain shelves during sales, ensuring merchandising standards and stock replenishment.
• Welcome, inform, and advise customers, acting as a true ambassador for the Arlettie brand.
• Coordinate the repackaging of collections post-sale according to brand specifications. A true entrepreneur at heart, you are responsible for the sales and customer experience of each sale assigned to you. You must effectively manage sales execution and handle event-specific emergencies.

Qualifications:

• At least 3 years of successful experience in similar roles within the fashion and luxury sectors, particularly in boutiques/stores with high customer flow (outlet boutiques and/or mass market stores).
• Proficient in management and team leadership techniques. Hands-on involvement in showroom operations is a must.
• Welcoming and attentive, with strong diplomacy and adaptability skills.
• Ability to handle stress and adhere to rules and processes.
• Enjoy teamwork and have a strong sense of mutual assistance.
• Positive, dynamic, enthusiastic, and personable.