Senior Showroom Manager

Arlettie; Greater London; Hybride; GBP 65 000 - 90 000; Plein temps

Résumé du poste

Arlettie is seeking a Senior Showroom Manager to coordinate events and lead a weekly-operating showroom team, ensuring both B2B and B2C customer satisfaction. You will manage operations across assistants, stock, and cashiers, driving sales targets and brand standards.

You will work closely with Country Manager and Account Managers to optimize showroom performance, mentor staff, and implement merchandising and process improvements aligned with Arlettie’s luxury positioning.

Qualifications

• At least 3 years of successful experience in similar roles within fashion and luxury sectors.
• Hands-on involvement in showroom operations and staff coaching.
• Strong diplomacy and adaptability skills.

Responsabilités

• Lead a Showroom team of Assistants, Inventory Managers, and Cashier Managers; coach and motivate daily.
• Coordinate events with Country Manager and Account Managers; ensure sales and customer satisfaction.
• Develop sales based on daily objectives; analyze KPIs and implement showroom improvements.
• Oversee inventory, merchandising, and stock replenishment; prepare weekly sales reports.

Connaissances

Team leadership

People management

Customer service

Diplomacy

Adaptability

Stress management

Description du poste

Pioneer in exclusive event-based private sales, Arlettie has been creating unique experiences for the world's leading Luxury Houses for over 20 years.

In Paris, London, Milan, New York, and online, Arlettie connects its community of 300,000 members to exceptional sales events.

Arlettie is now looking for passionate new talents to support its ambitious growth and development.

Become part of a French success story that has grown into an international brand by joining Arlettie!

As the Senior Showroom Manager, your mission is to coordinate events alongside the Country Manager and Account Managers by managing your operations team, which ranges from 30 to 100 employees weekly, depending on the event.

As a true Arlettie ambassador, your goal is to ensure the success of each event in terms of sales and both B2B and B2C customer satisfaction.

Team Management and Leadership:

Lead a team of Showroom Assistants, Inventory Managers, and Cashier Managers, who supervise teams of Helpers, Stock Managers, Sales Advisors, and Cashiers. Coach, train, and motivate them daily, ensuring they understand our brand partners' requirements.

Assist Showroom Assistants in supervising their teams: position allocation, offer briefings, break management, etc.

Prepare and organize team briefings before each sale, covering the offer specifics, daily and weekly sales targets, and strategies to achieve them.

Collaborate with the HR team to evaluate permanent and temporary employees.

Achieving Business Objectives:

Develop and optimize sales based on daily objectives by monitoring commercial indicators.

Relay customer feedback to the sales team to maximize sales.

Be proactive in suggesting improvements to enhance showroom performance (e.g., merchandising adjustments).

Supervise and validate incoming and outgoing inventories.

Analyze event KPIs and identify areas for improvement for future events.

Prepare weekly sales reports on the quantitative and qualitative aspects of each event.

Showroom Operations:

Coordinate product reception, inventory, and merchandising before each sale according to specific plans.

Maintain shelves during sales, ensuring merchandising standards and stock replenishment.

Welcome, inform, and advise customers, acting as a true ambassador for the Arlettie brand.

Coordinate the repackaging of collections post-sale according to brand specifications.

Profile required

A true entrepreneur at heart, you are responsible for the sales and customer experience of each sale assigned to you. You must effectively manage sales execution and handle event-specific emergencies.

Qualifications:

At least 3 years of successful experience in similar roles within the fashion and luxury sectors, particularly in boutiques/stores with high customer flow (outlet boutiques and/or mass market stores).

Proficient in management and team leadership techniques. Hands-on involvement in showroom operations is a must.

Welcoming and attentive, with strong diplomacy and adaptability skills.

Ability to handle stress and adhere to rules and processes.

Enjoy teamwork and have a strong sense of mutual assistance.

Positive, dynamic, enthusiastic, and personable.