Senior ServiceNow Transformation BA

Mphasis; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

Mphasis is seeking a Senior ServiceNow Business Analyst to support an enterprise service management transformation in London. You will bridge business needs and technical delivery, leading requirements, process discovery and change enablement across Workplace Services and other modules.

You will engage senior stakeholders across offices, run discovery sessions, document outcomes and ensure requirement traceability through design, testing and deployment.

Qualifications

• Senior ServiceNow BA with enterprise service management experience.
• Proven ability to gather, document and manage requirements across multiple stakeholders and locations.
• Experience translating business needs into processes, workflows and user stories.

Responsibilities

• Lead discovery sessions with stakeholders to understand processes and outcomes.
• Document and prioritise requirements across ServiceNow modules and workstreams.
• Maintain traceability through design, testing and deployment.
• Bridge business teams and technical delivery to ensure implementable requirements.

Skills

Senior ServiceNow BA

Stakeholder management

Change enablement

Project coordination

Business analysis

Regulated environment experience

Tools

ServiceNow

Excel/SharePoint

Job description

Mphasis is seeking a Senior ServiceNow Business Analyst to support an enterprise service management transformation in London. You will bridge business needs and technical delivery, leading requirements, process discovery and change enablement across Workplace Services and other modules.

You will engage senior stakeholders across offices, run discovery sessions, document outcomes and ensure requirement traceability through design, testing and deployment.