Senior Service Design & Strategy Analyst

BMS Group; Greater London; On-site; GBP 70,000 - 95,000; Full time

Job summary

BMS Group is seeking a Senior Business Analyst in London to shape how the business designs and delivers services. You’ll work with senior stakeholders to translate strategic priorities into actionable requirements and deliver well-designed change across the end-to-end service.

You will map journeys, analyse data, and develop insights to support evidence-based decisions. The role emphasizes human-centred change, collaboration with cross-functional teams, and effective communication at all levels.

Qualifications

• Strong analytical and problem-solving skills with data-driven mindset.
• Experience in analysing operating models and translating insights into requirements.
• Familiarity with BPMN, Six Sigma, journey mapping and service design techniques.

Responsibilities

• Support design and delivery of strategic operational initiatives with senior stakeholders.
• Analyse operating models and build business cases for strategic change.
• Collaborate with stakeholders to understand needs and translate them into requirements.
• Map journey and service blueprints connecting front-stage experience to back-end processes.

Skills

Analytical thinking

Data analysis

Process modelling

Stakeholder facilitation

Communication

Tools

BPMN

Six Sigma

Journey mapping

Service blueprinting

Job description

BMS Group is seeking a Senior Business Analyst in London to shape how the business designs and delivers services. You’ll work with senior stakeholders to translate strategic priorities into actionable requirements and deliver well-designed change across the end-to-end service.

You will map journeys, analyse data, and develop insights to support evidence-based decisions. The role emphasizes human-centred change, collaboration with cross-functional teams, and effective communication at all levels.